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IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$5100.htmld

Primary Duties and Responsibilities includes but not limited to:

Provides Level III Break/Fix support as defined by application service level agreements for assigned application(s) specifically Workday full suite (HCM, Finance, Adaptive, Accounting Center, Prism)Participates in implementation projects and performs acceptance testing for application upgrades, significant configuration changes, integration development and testing or work request enhancementsProvides application access recommendations in consultation with the Information Security teamInvolved in creation of documentation for respective application(s) and updating the Customer Service knowledge baseAssists in the creation of training material for respective application(s)Serves on project teams as application subject matter expert for currently assigned applications or newly designated applications in which they will be responsibleWorks with Business Technical Analysts to map business processes to application(s) for which they are responsibleAssists in work requests and configuration changes to meet business requirementsIdentifies and recommends opportunities to leverage existing functionality in current application portfolio to meet current or future business demandsCommunicates and coordinates with other Application Support staff, business leadership and Project Manager to ensure appropriate integration of processes and application modules across the property or enterpriseRecords all activity and other pertinent information for work requests, break/fix and projects for the purpose of tracking, analyzing and escalatingEscalates issues when necessary to vendor service organizations and update disposition per established internal proceduresProvides feedback to direct supervisor on vendor support services and assists with evaluating vendor's ability to fulfill contracted service levelsEngages key application user to assure effective use of application

Secondary Duties and Responsibilities:

Provides enterprise-wide support, as neededProvides 24/7 Level III on-call support for their respective applications

Minimum Education and Qualifications:

Bachelors’ Degree in Computer Science, Engineering, Business, or a related field and two years of progressive Information Technology experienceDemonstrated knowledge and experience with the specific application(s), specifically Workday full suite (HCM, Financials, Adaptive, Prism, Accounting Center) for which they will be responsibleObtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions

  ~OR~

Associate degree in Computer Science, Engineering, Business or a related field and six years of progressive Information Technology experienceTwo years of experience as an Application SpecialistDemonstrated knowledge and experience with the specific application(s) for which they will be responsibleObtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions

  ~OR~

High School Diploma or equivalent and eight years of progressive Information Systems experienceTwo years of experience as an Application SpecialistDemonstrated knowledge and experience with the specific application(s) for which they will be responsibleObtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions

Competencies:  Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skillsFull breath of application functionalityUnderstanding of applicable business processFundamentals of Project Management, ITIL and COBIT

Training Requirements:

Appropriate MGE and MTGA regulationsKnowledge of MGE corporate and department policies and proceduresMGE project management process and methodologyMGE timesheet categories and guidelines systemMGE technical architecture and standards

Physical Demands and Work Environment:

Office work environmentMust be able to use computer continually for an extended period10%-25% travel may be required for this positionMay require occasional weekend and evening workMust be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  MGE reserves the right to make changes in the above job description whenever necessary

Work Shift:

Any (United States of America)

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.