JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: Primary Duties and Responsibilities includes but not limited to: + Provides Level III Break/Fix support as defined by application service level agreements for assigned application(s) specifically Workday full suite (HCM, Finance, Adaptive, Accounting Center, Prism) + Participates in implementation projects and performs acceptance testing for application upgrades, significant configuration changes, integration development and testing or work request enhancements + Provides application access recommendations in consultation with the Information Security team + Involved in creation of documentation for respective application(s) and updating the Customer Service knowledge base + Assists in the creation of training material for respective application(s) + Serves on project teams as application subject matter expert for currently assigned applications or newly designated applications in which they will be responsible + Works with Business Technical Analysts to map business processes to application(s) for which they are responsible + Assists in work requests and configuration changes to meet business requirements + Identifies and recommends opportunities to leverage existing functionality in current application portfolio to meet current or future business demands + Communicates and coordinates with other Application Support staff, business leadership and Project Manager to ensure appropriate integration of processes and application modules across the property or enterprise + Records all activity and other pertinent information for work requests, break/fix and projects for the purpose of tracking, analyzing and escalating + Escalates issues when necessary to vendor service organizations and update disposition per established internal procedures + Provides feedback to direct supervisor on vendor support services and assists with evaluating vendor's ability to fulfill contracted service levels + Engages key application user to assure effective use of application Secondary Duties and Responsibilities: + Provides enterprise-wide support, as needed + Provides 24/7 Level III on-call support for their respective applications Minimum Education and Qualifications: + Bachelors’ Degree in Computer Science, Engineering, Business, or a related field and two years of progressive Information Technology experience + Demonstrated knowledge and experience with the specific application(s), specifically Workday full suite (HCM, Financials, Adaptive, Prism, Accounting Center) for which they will be responsible + Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions ~OR~ + Associate degree in Computer Science, Engineering, Business or a related field and six years of progressive Information Technology experience + Two years of experience as an Application Specialist + Demonstrated knowledge and experience with the specific application(s) for which they will be responsible + Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions ~OR~ + High School Diploma or equivalent and eight years of progressive Information Systems experience + Two years of experience as an Application Specialist + Demonstrated knowledge and experience with the specific application(s) for which they will be responsible + Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions Competencies: Incumbent will master the following competencies while in this position: + Excellent written and verbal communication skills + Full breath of application functionality + Understanding of applicable business process + Fundamentals of Project Management, ITIL and COBIT Training Requirements: + Appropriate MGE and MTGA regulations + Knowledge of MGE corporate and department policies and procedures + MGE project management process and methodology + MGE timesheet categories and guidelines system + MGE technical architecture and standards Physical Demands and Work Environment: + Office work environment + Must be able to use computer continually for an extended period + 10%-25% travel may be required for this position + May require occasional weekend and evening work + Must be able to work various shifts and flexible hours This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. MGE reserves the right to make changes in the above job description whenever necessary Work Shift: Any (United States of America) Regular Knock, knock. Hear that sound? That's opportunity! . Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut. What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.