The Global HR Employee Experience Design team is all about creating experiences employees love and is focused on **understanding the needs of its colleagues** and **providing solutions** that **simplify the complex to make lives easier** . By enabling **personalized, curated experiences** in the moments that matter, we help **make every day better** . As a Workday Configuration Lead Consultant, within the Global HR Employee Experience Team, you are always looking for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. You are a domain expert that is plugged in to what’s happening in Workday and other HR technology through peer networks, vendor resources like Workday Community and other available resources. You enjoy constantly learning and applying new advances in technology for the organization that exemplify and uphold our vision and strategy. Because you are highly technical, strategic and end-user focused, you’re able to identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients using visuals and language they can understand. You know when to challenge, when to ask for help or when to go above and beyond for success. You’ll think and act globally while addressing local nuances when creating the right technology solutions. You will collaborate and build partnerships across HR as well as with Group Functions Technology (GFT), Compliance, Finance and other areas of the business. This position is full-time, hybrid role. **What will you do?** Reporting to the Director, Experience Solutions you will: + Serve as a solution domain expert, supporting the discovery, design, configuration, documentation, testing and post-implementation of HR system enhancements + Act as technical support to create and maintain custom reports and dashboards in our various HR tools (Workday, JIRA etc.) to support our clients and the Advanced Analytic team + Be responsible for configuration, testing and implementation of system upgrades, ensuring compliance with our process and procedures + Create and maintain detailed configuration and standard Operating procedures (SOPs) + Balance multiple concurrent projects that require inputs from multi-functional partners while leading expectations and impact on end users + Partner with key customers to deliver on cyclical activities (Performance Cycles, Annual Compensation Cycles, Goal Setting, etc.), leading improvements and problem solving related to the processes + In a supporting role assist with impact assessments, regression testing and communication plans + Stay ahead of the latest advancements and opportunities within Workday **Required Qualifications:** + 5 + Years of hands-on Workday configuration experience is a must + Advanced experience in recruiting, time off and time tracking configuration in Workday is preferred + Functional experience working across the HR field supporting HR programs and cyclical events across HR teams such as Talent Management, Talent Acquisition, Compensation, Time and Absence + Experience with large global organization and able to implement solutions under tight timelines and prioritize work effectively to deliver successfully + Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards **Additional Education and Experience:** + Experience with ADP Global View (PECI, PICOF, EXPR) an asset + Workday Pro Certification(s) an asset + Experience with JIRA Case Management or similar application an asset + Experience working in agile environment is an asset **Key Skills:** + Excellent customer service, communication and relationship building skills, including assessing needs, building rapport, and managing expectations through open and frequent communication + Deep technical acumen, logic, judgement, and decision making + Proven demonstration of initiative and desire to build skills in new areas + Solid understanding of data - how to obtain, how to interpret, how to use for analysis and to help drive decisions + Solid consulting experience e.g., experience presenting, explaining complex functionality, developing ability to influence + Ability to think critically to address root cause of the issue and recommend solutions that are future proofing + Mentor and share knowledge for other team member for Workday configuration + Exemplify ethics and uphold all data privacy and compliance policies **When you join our team** : + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. \#LI-Hybrid **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Primary Location** Toronto, Ontario **Semana de Trabajo Comprimida** Híbrido **Salary range is expected to be between** $86,250.00 CAD - $155,250.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.