The Global HR Employee Experience Design team is all about creating experiences employees love and is focused on **understanding the needs of its colleagues** and **providing solutions** that **simplify the complex to make lives easier** . By enabling **personalized, curated experiences** in the moments that matter, we help **make every day better** . As a Workday Configuration Lead Consultant, within the Global HR Employee Experience Team, you are always looking for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. You are a domain expert that is plugged in to what’s happening in Workday and other HR technology through peer networks, vendor resources like Workday Community and other available resources. You enjoy constantly learning and applying new advances in technology for the organization that exemplify and uphold our vision and strategy. Because you are highly technical, strategic and end-user focused, you’re able to identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients using visuals and language they can understand. You know when to challenge, when to ask for help or when to go above and beyond for success. You’ll think and act globally while addressing local nuances when creating the right technology solutions. You will collaborate and build partnerships across HR as well as with Group Functions Technology (GFT), Compliance, Finance and other areas of the business. This position is full-time, hybrid role. **What will you do?** Reporting to the Director, Experience Solutions you will: + Serve as a solution domain expert, supporting the discovery, design, configuration, documentation, testing and post-implementation of HR system enhancements + Act as technical support to create and maintain custom reports and dashboards in our various HR tools (Workday, JIRA etc.) to support our clients and the Advanced Analytic team + Be responsible for configuration, testing and implementation of system upgrades, ensuring compliance with our process and procedures + Create and maintain detailed configuration and standard Operating procedures (SOPs) + Balance multiple concurrent projects that require inputs from multi-functional partners while leading expectations and impact on end users + Partner with key customers to deliver on cyclical activities (Performance Cycles, Annual Compensation Cycles, Goal Setting, etc.), leading improvements and problem solving related to the processes + In a supporting role assist with impact assessments, regression testing and communication plans + Stay ahead of the latest advancements and opportunities within Workday **Required Qualifications:** + 5 + Years of hands-on Workday configuration experience is a must + Advanced experience in recruiting, time off and time tracking configuration in Workday is preferred + Functional experience working across the HR field supporting HR programs and cyclical events across HR teams such as Talent Management, Talent Acquisition, Compensation, Time and Absence + Experience with large global organization and able to implement solutions under tight timelines and prioritize work effectively to deliver successfully + Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards **Additional Education and Experience:** + Experience with ADP Global View (PECI, PICOF, EXPR) an asset + Workday Pro Certification(s) an asset + Experience with JIRA Case Management or similar application an asset + Experience working in agile environment is an asset **Key Skills:** + Excellent customer service, communication and relationship building skills, including assessing needs, building rapport, and managing expectations through open and frequent communication + Deep technical acumen, logic, judgement, and decision making + Proven demonstration of initiative and desire to build skills in new areas + Solid understanding of data - how to obtain, how to interpret, how to use for analysis and to help drive decisions + Solid consulting experience e.g., experience presenting, explaining complex functionality, developing ability to influence + Ability to think critically to address root cause of the issue and recommend solutions that are future proofing + Mentor and share knowledge for other team member for Workday configuration + Exemplify ethics and uphold all data privacy and compliance policies **When you join our team** : + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. \#LI-Hybrid **Giới thiệu về Manulife và John Hancock** Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ . **Manulife là Nhà sử dụng lao động không phân biệt đối xử** Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ. Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com . **Primary Location** Toronto, Ontario **Working Arrangement** Kết hợp **Salary range is expected to be between** $86,250.00 CAD - $155,250.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.