Job Description

Who we're looking for

Do you love building Workday integrations and solving HR application problems? Believe there is a better way to scale and build systems to support the best employee experience? We have just the role for you!

We are looking for an integration expert to join our Employee Experience Applications team. Someone who thrives in a multi-project, fast-paced, and lively environment. You will partner with our People & Places (P&P) organization and other business partners to make our systems and processes simpler and more effective.

What you'll be doing

Design and build Workday integrations across Zendesk’s Workday modules

Partner closely with the People Ops and Payroll organization to understand their needs and collaboratively improve the employee experience

Coordinate day-to-day Workday integration tickets and maintenance

Manage time, expectations, and delivery of several concurrent projects

What you bring to the role

Communicate technical Workday concepts to our business partners

Translate ambiguous or incomplete requirements into technical solutions

Write clear documentation for designs, project planning, and testing

Follow change management and SOX-related policies

Basic Qualifications:

4+ years of Workday integration experience and other P&P applications in a growing enterprise (required)

3+ years in Workday Studio, Reporting (RaaS), CCBs, PICOF, and Document Transformation integrations, and Workday Custom Reports (required)

3+ years experience with Workday HCM, Security, US Payroll, International Payroll, and Benefits modules (required)

Familiarity with BIRT, PECI, and Document Transformation

Experience with SOAP and REST APIs, XML, XSLT

Preferred Qualifications:

Previous Workday data migration (conversion) experience

Analytical approach to problem solving and understanding system interdependencies

Positive relationship building and communication skills with employees at all levels of the organization and the ability to manage relationships with external parties

#LI-MJ1

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.