Remote, USA
10 days ago
Workday Release Manager

In this role you'll be at the forefront of the IT Service Management Global Operations. You'll be responsible for IT support solutions delivery, support process improvements, and managing across vendors, partners, and internal customers.

Location: Remote (US Eastern Time preferred, as this individual will be working with global resources)

KEY DUTIES AND RESPONSIBILITIESLeading a team resources to enable technology resources to deliver projects in time and within budget for the domain and geography for which they have responsibilityWorking with the Business operations and IT Leadership to understand business strategy and direction and propose solutions that address business needs and challenges.managing mixed team of employees, onshore and offshore contractors located throughout the US and internationally. Ensuring that the right type and number of resources that are required to fulfill the planned projects are available and in placeproject demand from intake, discovery, planning, scheduling, staffing, and development to production deploymentUnderstanding the pipeline of demand and work with the team to ensure timely project completionFinancial management and reporting and optimizing processesJuggling multiple and conflicting priorities in a timely and sensitive waycontinuous, and effective communications with team members, IT, and stakeholders to set expectations and negotiate priorities appropriately via formal and informal channels/mechanisms.Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.Manage all projects (small, large), track issues, and closure associated with the portfolio of responsibility.

 ADDITIONAL DUTIES AND RESPONSIBILITIESProviding accurate and regular reports to the management on the performance of the service deliveryKnow the status of projects in his/her span of control and any key issues that may impact scope or budgetSynthesize and communicate project and business issues on an on-going basis, manage the group’s awareness of major business and IT issues, and help to prevent escalations, where possibleGood business acumen and ability to negotiate with business partnersStrong customer orientation and able to manage customer expectationsGood executive presenceStrong collaboration skills to build teams across business boundaries

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)Degree in computer science / or related business program7+ years’ experience working in IT service delivery/ project management role in a fast-paced, high-demand work environment.Considerable experience in a customer facing IT role managing schedules and resources and costs.Proven delivery excellence ideally using Agile or similar project methodsStrong leadership qualities and a passion for building high performing teamsProject Management certification is desired

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits


Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

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