Why choose Manulife?
Competitive Salary packages and performance bonuses
Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
Retirement savings benefit
Rewarding culture that values wellness and well-being
Performance Bonus
Global network of industry experts
Extensive training resources
Job Description:
We are looking for an Experience Solutions Specialist within the Global HR Employee Experience Team at MBPS. In this role, you are expected to look for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. Identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients’ using visuals and language they can understand.
Have the skills and knowledge for the job? Learn more about the opening below!
Key Responsibilities:
Support and deliver high volume, time-sensitive Tier II HR case from our clients in alignment with our SLAs
Partner with key stakeholders to deliver on cyclical activities (Vendor Releases, Audits, etc), supporting improvements and problem solving related to the processes
Serve as a subject matter expert, supporting the maintenance, audit, and security within our HR technology (including mass loads, cyclical audits, data integrity activities, security access, escalated transaction support, etc.).Act as technical support to troubleshoot escalated technical issues; diagnose errors and integration failures across various HR systems
Perform and understand content of global audits, and recommend new audits required, where applicable to maximize data integrity and provide recommendations
Identify trends and provide recommendations in support of simplifying and improving processes and procedures to improve effectiveness and enhance service provided to customers and drive data accuracy and global compliance.
Qualifications:
EDUCATION: Bachelor’s degree in human resources, Management Information System, or equivalent work experience
EXPERIENCE: 2-3 years of Workday system administration experience or similar HRIS system
Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need and/ or current external environment/situation)
Minimum Skills to Hire/Must Haves:
At least 2-3 years of experience in Workday Management
Strong administrative experience and technical acumen, logic, judgment, and decision-making
Proven demonstration of initiative and desire to build skills in new areas
Solid understanding of data - how to obtain, how to interpret, how to use for analysis, and to help drive decisions
Self-starter and works independently most of the time
Nice to haves:
Experience in JIRA/Salesforce or Cornerstone
Workday Security Administration experience is an advantage
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement
Hybrid