Insight Global is looking for a Workday Support specialist to join one of our largest financial clients in either Pennington, NJ or Plano, TX. This role will primarily be responsible for monitoring and supporting the Workday Platform. Experience working with Remedy and/or Service Now is required. Applications availability is critical for the business to perform BAU activities. Data from the application is consumed by users across the Enterprise. Applications are heavy on niche technology skills . Support requirements span on weekdays and weekends. Resource backfill requirement is critical to be able to meet the demands of the business.

Responsibilities include but are not limited to:
Understanding and responding to user requests
Data investigations, application monitoring to assure system availability
Batch Monitoring
Production incident handling
Incident, Problem Change request management
Incident investigation, root cause analysis and corrective action
Triage incidents, take complete ownership accountability to ensure restoral of service/issue/failure
Trouble-shooting application performance issues
Application environment/infrastructure management
Release process management.
Disaster recovery test coordination, preparation, and execution
Metric Reporting
Creating maintaining support documentation
Contribute in building the knowledge base for the team
Revisit the existing process need to provide inputs for improving the same.
Flexible to support on weekends/holidays and on ad-hoc basis
24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
Provide regular communication to all the stakeholders.
Flexible to support on weekends/holidays/US shifts.
Strive towards process improvement and automation.
Application Lifecycle Management

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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