Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
The Workday Support Analyst is responsible for documenting, supporting, improving, and providing training on IT systems, IT processes, and business processes. The Workday Support Analyst III fosters the professional development of the Workday team and assists team members in problem-solving and decision-making. In addition, individuals in this role will be expected to make recommendations for needed systems and process improvements. The Workday Support Analyst III supports day-to-day operations, enhances various employees' understanding of Workday capabilities, and monitors deliverables ensuring the timely completion of projects. Consumer Direct Care Network provides care and support for people in their homes and communities. Our commitment to our core values of Respect, Integrity, Service, and Excellence guides our interactions with our community.

JOB DUTIESDemonstrate high-level problem-solving and decision-making skillsEffective written and verbal communication at both a technical and a simplified levelExpert proficiency in reading and understanding data to formulate and educate on current trendsPromptly address and resolve incoming tickets and requests within agreed-upon time frames while analyzing trends and anomalies to identify areas for improvementLead and mentor junior team members, providing guidance, support, and expertise to help them develop their skillsMaintain accurate change management documentation to satisfy the company’s internal/external audit controls and compliance practicesComply with applicable legal requirements, standards, policies, and proceduresProvide the organization with advanced technical and functional support for multiple SKU’s in the Workday system, including troubleshooting complex issues, analyzing system errors, developing new configurations, reporting, auditing plans/functionality, and implementing solutionsFoster ongoing Workday relationships – relevant memberships and engagement in Workday Community, User Groups and ConferencesSupport major Workday releases, identify impact and enhancement opportunities associated with a new release, and direct regression testing and introduction of required changes as new releases are introducedCollaborate with cross-functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designsLead the development, testing configuration, and implementation of system upgrades, patches, and enhancements, ensuring they are deployed successfully and meet the needs of internal teams and clientsPartner with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans, and test cases while incorporating proper processes and procedures as standardsLead user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and proceduresPrioritize effectively, multitask, when necessary, ability to change direction when the business strategy changesPromote changes into production, following strict audit procedures, assist with tenant managementPromote cohesiveness and collaboration between IT, Business teams and Workday consultantsAfterhours work as neededOther duties as assigned
QUALIFICATIONSMinimum 5 years experience in a corporate environmentMinimum 4 years experience in an IT support environment specifically supporting custom applicationsAssociate Degree or equivalent experienceWorkday Certified in multiple SKUProven experience with payroll and finance modules within WorkdayAdvanced proficiency in MS suiteBe able to successfully pass a background screeningEmployees must provide their own reliable internet if working a remote/hybrid position
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.