We’re looking for motivated, engaged people to help make everyone’s journeys better.

Essential Duties and Responsibilities:

Partners nationally across Canada with insurance, healthcare providers, EHS, unit management, to establish good working relationships and manage complex claimsProvides oversight across Canada to insurance, healthcare providers, and outside counsel to ensure adherence to applicable laws, company policy, and ethical standardsEnsures that all Provincial specific processes and guidelines are documented and followed at each centreOversees return to work programs, for all Canadian facilities, as a tool to promote injured workers’ recovery and manage costsCounsels managers in dealing with challenging situations and employeesFields questions from all Canadian centres, occasionally during off hoursMonitors and reviews investigation reports and workers’ compensation folder paperwork for all Canadian centresEstablishes and maintains systematic approach to manage transitional duty, lost time, and open claimsActively seek cost-saving measures by ensuring injured workers are treated with respect, compassion, and consistency and through timely and aggressive claims managementPartnering with the Manager, Safety, collects and analyzes data for use in safety and incentive programs to assist in injury reduction across CanadaWorks with Corporate and National EHS teams to develop and revise policies and proceduresEnsures consistent national unit compliance with company policies and proceduresMonitors, reviews, and provides recommendations to Corporate Risk Manager concerning reserves for claimsReviews the allocation charges monthly with unit mangers and controller to explain charges, discuss potential charges for forecasting purposes, and identify, possible appealsInvestigates and pursues denials on claims with questionable compensabilityReviews Provincial OHS logs monthly to ensure complianceActs as the Workers Compensation subject matter expert to support programs through JHS CommitteesEnsures records are retained in compliance with local, provincial, and federal lawsDevelops/updates, and implements training sessions for OHS recordkeeping, workers’ compensation folders, and injury investigationParticipates in required meetings, including: Incident Review Boards, Claims Reviews, Regional Meetings, PRIDE, and others upon requestParticipates in on-going education to ensure current information on applicable laws, industry trends, and innovative approachesSends monthly communications to unit and regional managers concerning injury trends and costs to help identify areas of concern and progressTrains and assists Workers Compensation Supervisors and manage the daily work of direct reportsVisits occupational health clinics annually

Education:

Bachelor’s degree

Work Experience:

5 years of experience in workers compensation/ STD & LTD disability claims management Experience working with diverse populationsExperience working in high stress, time sensitive environmentsAt least 3 years supervisory or management experience

Job Skills:

Solid decision making and creative problem solving skillsAbility to work calmly with individuals in highly emotional statesStrong interpersonal skills and ability to work in a teamSelf-starter requiring little supervisionStrong analytical, organizational, and investigative skillsFlexibility and responsivenessGood follow-through and sense of accountabilityDetail orientedSolid computer skills, including advanced MS Office knowledge and ability to learn claims management program

Communication Skills:

Excellent verbal and written communication skillsEffective presenting and teaching abilitiesFrench language a plus

Certificates, Licenses and Registrations:

Registered Nurse in good standing with the Ontario College of NursesMust have a valid CNO number.

Travel:

Ability to travel up to 25% of time, in week-long incrementsFlexibility to assist in other regions as neededWe are a 24/7 operation, there may be a need to change work hours to accomodate the needs of the business

Demonstrated Competencies to be Successful in the Position:

Thinking- Information search and analysis, problem resolution skillsEngaging- understanding others, team leadership, developing peopleInspiring- influencing and building relationships, motivating and inspiring, communicating effectivelyAchieving- delivering business results under pressure, championing performance improvement

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through pre-employment criminal check.

Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role

Gate Gourmet Canada (“GGCA”) collects, uses and discloses to authorized parties personal information required for the purposes of hiring and administering the employment relationship if a job candidate is hired, including determining benefit eligibility.  GGCA may disclose this type of information to third parties for these purposes or as otherwise required by law.  Personal information includes information about you that you provided during the application process (e.g. through your application form, resume, etc.), during your employment interviews, or otherwise collected or obtained by GGCA during the hiring process or your employment. You authorize GGCA’s sharing of this information among GGCA’s affiliates, service providers and benefits providers for the purposes stated above, which may be in a foreign country including those located in the United States and Europe.  You understand that once transferred, such information will become subject to the laws of the jurisdiction in which it is located and may be accessed by courts, law enforcement, regulators and national security authorities in the foreign jurisdiction. Information about GGCA’s policies and practices regarding the use of service providers outside of Canada may be requested from the Human Resources Director at yyzrecruitment@gategroup.com.By clicking “Apply” below, you acknowledge that you have reviewed this notice and consent to the above.

Gate Gourmet is proud to be an Equal Opportunity Employer!

If you want to be part of a team that helps make travel and culinary memories, join us!