Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. Responsible for proactively handling Worker’s Compensation cases to protect the interest of the injured employee and achieve the best possible outcome for each claim. Works closely with various departments, injured employees, medical providers, and counsel. Primary Responsibilities + Accurately process, finalize and control an inventory of claims in a timely manner + Handle private and proprietary information while maintaining strict confidentiality and protecting information from unauthorized disclosure + Review, investigate, analyze, and adjust Workers’ Compensation claims in accordance with current specific state laws and regulations as well as all pre-established company policies and procedures, including but not limited to: + Initiate “Three Point Contact” with OD Service Center, the injured worker and medical provider within pre-established time limits + Establish claims reserves and authorize payments within reserving authority limits + Authorize medical treatment within pre-established authority level + Review and process bills for payment in accordance with the established fee schedule and contractual agreements + Coordinate timely return-to-work efforts with the injured employee, medical provider, OD Service Center, and the OD Worker’s Compensation Representative + Coordinate resolution of claims by preparing documentation and forms specific to the state + Coordinate with defense counsel on litigated claims, providing records and reports as necessary + Review progress of claims routinely with the Workers Compensation Supervisor or Manager, providing a well-documented action plan + Keep the Workers Compensation Supervisor and Manager apprised of all claims that require special attention or have extenuating circumstances + Consult with and monitor service providers, such as legal counsel, medical and vocational professionals + Refer appropriate claims for subrogation recovery + Report “qualified claims” to the Workers Compensation Excess Insurance Company as well as all catastrophic claims based on the established financial criteria, including any claims that meet the established financial criteria threshold + Perform various routine clerical duties, utilizing standard office equipment to include maintaining calendars, filing, entering information into databases and spreadsheets, emailing, scanning, making photocopies, faxing documents, phone communication, typing and word processing + Maintain knowledge of Mandatory Medicare Reporting, monitor reporting, and correct any errors Job Qualifications Education: + High School diploma or equivalent + Current Certification/licensed as a “Claims Adjuster” for the applicable state Experience: + 4 years of experience administering Workers Compensation claims + Understanding of the claim’s administration, case management and cost containment solutions + Proficiency with Microsoft Office + Excellent verbal and written communication skills + Strong analytical and problem-solving skills + Strong teamwork and interpersonal skills + Always maintain a professional business manner when representing OD Working Days: Monday,Tuesday,Wednesday,Thursday,Friday, Working Shift: AM Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting. Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive: + Great Health Benefits including a Zero premium medical plan for employee only coverage + Short Term & Long Term Disability + Flex Spending Accounts + 401k Retirement plan with company match and additional company annual discretionary match opportunity + Life Insurance + Wellness Program + Tuition Reimbursement for Drivers and Technicians + Training and growth opportunities to build a career + We prioritize our OD family of employees + Ability to advance through our promote from within philosophy + National Career Opportunities Available at our 250+ service centers Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s). Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.