Overview AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin. Treasury is responsible for the cash and investment management activities of the AARP enterprise. This includes maintaining sufficient liquidity for operating needs, maximizing earnings on investments within policy guidelines and efficiently processing daily transactions. The Workflow Coordinator monitors the payment and non-payment processing workflows by balancing, reconciling, and reporting daily activities to ensure payments and associated data are effectively processed. Identifies, resolves, and informs management of any issues regarding daily processes, and connects with internal and external stakeholders to enhance decision making outcomes. Responsibilities Supervises the general workflow of the lockbox business units, to include daily staffing levels, vendor management, infrastructure maintenance, and lockbox processing activities. Manages, prioritizes, and organizes daily production processes (including incoming and outgoing mail, opening, keying and various functions), monitors staff and system performance (productivity, timeliness, and quality) and the achievement of customer-focused service level agreements (SLA). Ensures the timely delivery of client posting and bank deposit files. Reconciles all data files, resolves imbalance conditions, and escalates, remediates, and documents outages in conjunction with the unit manager and IT. Supports audit and PCI compliance requirements including action and process improvement plans. Participates in the disaster recovery/continuity of business preparedness activities including end-to-end testing and preparedness cycles collaborating with internal and external technical support teams and clients. Assists the manager with staffing elements (e.g., hiring, approving timesheets for temporary staff, compliance) and integrates FTE and temp workforce to ensure workplace effectiveness. Provides coaching and guidance to the staff. Supports manager with client engagements and visitations as well as the fiscal objectives of the lockbox to remain consistent with business directives. Supports lockbox vendor relationships ensuring the maintenance and integrity of the TOC core processing applications and equipment. Collaborates with lockbox peers to provide process improvement recommendations that ensure best practices are being employed across the lockbox footprint. Maintains a relationship with the USPS centers that support lockbox activities. Qualifications High school diploma, GED, or vocational training with 2+ years lockbox operations/processing experience; supervisory experience working in a high production and deadline-oriented environment. Ability to display high personal accountability and ownership for work performed. Independently driven and motivated to thrive in a fast-paced and changing environment. Demonstrated willingness to learn and be challenged by continual professional development. Proficient in using computer applications (Outlook, Excel, Word, etc.) and/or equipment used in the assigned area. Must be able to work a rotational shift structure to support a six day operation and overtime work schedule of staff. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions In office/open office environment with the ability to work effectively surrounded by moderate noise Ability to stand for long periods of time Ability to operate high speed processing equipment Ability to lift up to 50 pounds Ability to work in an environment with loud processing equipment Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.