**Workflow & Knowledge Business Analyst** Are you passionate about optimizing workflows and driving knowledge management within a business setting? We are currently seeking talented individuals to join us as Workflow & Knowledge Business Analysts. As a Workflow & Knowledge Business Analyst, you will have the opportunity to apply your skills and knowledge in an international environment. **You are:   ** + A professional with at least 5 years of experience in cross-functional, multi-national marketing operations projects with a focus on collaboration and workflows; + Experienced in managing and leading the project launch; + Skilled in tools such as Jira, ServiceNow, Workfront or Sitecore; + Confident in English on Advanced level (both written and verbal)   + Creative/Media/Advertising agency experience would be a plus **With you we will:** + Coordinate and align with stakeholders to meet project requirements and ensure effective change management. + Gather stakeholder requirements and translate them into technical tasks, addressing expectations and resolving conflicting priorities + Develop clear and concise technical documentation, including specifications, requirements, process documentation + Ensure IT teams understand the functional requirements + Conceptualize, design and continuously optimize ticketing structure for departments tasks and service requests + Support technical implementation of ticketing structure in workflow tool + Work closely with QA team to ensure that test cases are aligned with requirements. + Translate technical concepts into non-technical language for easy understanding by stakeholders + Source, prepare and run stakeholder training sessions **What’s in it for you:   ** + Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;   + Official employment;   + Personal & Professional development opportunities   + International environment and diverse team;   + Possibility of distance work     **How we will proceed:   ** **You send us your CV - We contact relevant applicants - Interview with a Recruiter - Interview with Hiring Team - Job Offer communication to the Finalist - First working day   ** Sounds exciting? Submit your CV today!