Workflow Manager
SAIC
**Description**
SAIC is hiring a **Workflow Manager** to provide management and operational support to the Office of the Under Secretary of Research and Engineering (OUSD(R&E) within the division, located at the Pentagon. This role requires exceptional organizational skills, attention to detail, and the ability to manage high-level correspondence and workflow processes in a dynamic and high-pressure environment. The ideal candidate will ensure all correspondence and tasking are managed effectively, tracked accurately, and delivered in compliance with established protocols and deadlines. **This position is hybrid remote. Onsite work will be at the Pentagon.**
**Primary Responsibilities:**
+ Monitor the Correspondence and Task Management System (CATMS) to ensure tasks are accurately tracked, prioritized, and completed within defined timelines.
+ Triage incoming tasks, assign appropriate priorities, and proactively follow up on outstanding actions.
+ Ensure senior leader decisions are communicated clearly and accurately via prepared correspondence.
+ Draft, review, and edit correspondence, reports, and tasking packages for clarity, completeness, and adherence to established formats and standards.
+ Validate documents for logical structure, compliance, and alignment with senior leadership expectations.
+ Prepare briefing materials, reports, and supporting enclosures for senior-level review and approval.
+ Serve as a primary point of contact for coordinating correspondence with internal teams and external stakeholders, including OSD Front Offices, Joint Staff, Defense Agencies, Congress, and other government organizations.
+ Professionally engage with senior leadership and stakeholders to ensure efficient task execution and issue resolution.
+ Provide excellent customer service via phone, email, and in-person communication.
+ Maintain accountability and organization of both electronic and hard-copy correspondence files.
+ Ensure all correspondence control systems reflect real-time task status and document tracking.
+ Safeguard classified materials, ensuring proper handling, storage, and destruction in compliance with DoDM 5200.01 guidelines.
+ Order and maintain office supplies and ensure seamless daily operations within the Executive Correspondence Office.
+ Recommend improvements to workflow processes and communication strategies to enhance efficiency and effectiveness.
+ Identify gaps or bottlenecks in the correspondence workflow and propose actionable solutions.
**Qualifications**
**Required Education:**
+ Bachelor’s and six (6) year's or more of experience; Master's and four (4) or more year's of experience.
+ In lieu of a degree, four (4) years of specialized experience (including military or industry experience) may be accepted.
**Required Clearance:**
+ Active TS/SCI clearance.
+ US citizenship.
**Required Qualifications:**
+ Minimum of five (5) years of recent and relevant experience supporting executive-level operations.
+ Demonstrated experience in correspondence management and workflow coordination is required.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
+ Strong verbal and written communication skills.
+ Exceptional attention to detail and organizational abilities.
+ Ability to manage competing priorities in a high-pressure environment.
+ Familiarity with CATMS (Correspondence and Task Management System) or similar systems.
+ Previous experience working in a DoD or military command environment.
**Desired Qualifications:**
+ Experience supporting Senior Executives in Government, Military (DoD Flag/General Officers), or Private Sector (Chief level) environments.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2500376
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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