Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Workforce Analyst – Senior Process Associate – English - On Site Krakow

Responsibilities
• Develop customized reporting mechanism for one of the account in HMS vertical e.g.:
• Important metric/CPI reports (team performance, daily/weekly/monthly)
• Statistic reports for analysis of process health,
• Various reports requested by client on ad-hoc
• Other
• Support Ops in driving extended analysis in scheduling, rostering, and reporting and other facets of Workforce Management to improve process efficiency
• Ensure standard methodologies across portfolio in terms of Data Management
• Leading individual assigned projects;
• Participate in calls and meetings with higher management;
• Take part in large projects according to manager assignments;
• Support decision making on the processes by compiling metrics and reporting;
• Support any related communication process;
• Support internal control compliance;
• Identify process gaps, provide solutions lead implementation
• Provide analytics to Quality Optimization teams

Important: Operations teams will function based on the schedule committed with the client (differences may appear at the start and end hour, break length, bank holidays, occasional work-related travelling) This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Qualifications
Minimum qualifications
• Relevant work experience in a reporting role;
• Experience in Process Design Diagnosis
• No disciplinary warnings in the last 6 months;
• Previous experience in the field of application;
• Lean/Six Sigma training is an asset;
• Experience in Genpact: Relevant work experience in Genpact at the time of application, out of which Relevant in 5b, if last EMS rating is Exceeding Expectations; Relevant work experience in Genpact at the time of application, out of which Relevant in 5b, if last EMS rating is Meeting Expectations;
Preferred qualifications
• Excellent Excel, PowerBI, Word and PowerPoint skills;
• Visual basic and Access database is a plus;
• Good analytical skills;
• Excellent communication skills: ability to synthesize information and present in written and verbal format;
• Self-motivated with ability to work both independently and as part of a team;
• Organized and with high focus on the details,
• Able to work simultaneously on different challenging projects and reports;
• Ability to prioritise multiple tasks and drive closure;
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.