The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

We are seeking a dynamic and experienced Workforce Engagement Manager to lead our employee engagement, program development, and higher education partnership initiatives. This role is crucial in fostering a culture of inclusion, innovation, and collaboration within our organization and with external educational partners.

The primary work location for this role will be at One Ashburton Place, Boston, Massachusetts 02108. The work schedule for this position is Monday thru Friday, 9AM to 5PM.

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Key Responsibilities:

Employee Engagement and Development:Manage and enhance programs focused on employee engagement and inclusionOversee the EOTSS Mentorship Program, facilitating knowledge sharing and personal growth opportunitiesLead the Emerging Leaders program, coordinating cross-department cohorts for leadership developmentHigher Education Partnerships:Act as the primary liaison between higher education institutions and the CommonwealthDevelop and maintain strong relationships with university partnersManage various partnership programs, including:

a. AI Cohort: Collaborate with universities to explore generative AI applications in state government

b. Data Academic Partnership: Coordinate data science projects with student cohorts

c. Fellowship Program: Oversee recruitment and placement of individual students in IT teams

d. Summer Internship Program: Manage the 10-week summer internship process

Program Management:Oversee planning and operational activities for engagement and partnership programsIdentify metrics and measure success of each program from employee, student, and organizational perspectivesMonitor and evaluate program outcomes, adjusting as necessaryStakeholder Management:Collaborate with Commonwealth technical and management staffWork closely with university staff and administrationEngage with student cohorts and employees Administrative Responsibilities:Manage program budgets and resourcesCoordinate procurements and contract agreements for various programsEnsure compliance with all relevant policies and regulations

Preferred Qualifications:

Experience:3-5 years of experience in program management, employee engagement, or higher education partnershipsProven track record in developing and implementing successful engagement and development programsExperience working with higher education institutions and managing academic partnershipsSkills and Competencies:Strong leadership and interpersonal skillsExcellent listening and comprehension skillsExcellent communication skills, both written and verbalAdvanced project management and organizational abilitiesProficiency in data analysis and reportingAbility to build and maintain relationships with diverse stakeholdersCreative problem-solving and strategic thinking skillsKnowledge:Understanding of current trends in workforce development and employee engagementFamiliarity with higher education systems and academic program structuresKnowledge of adult learning principles and professional development best practicesAwareness of emerging technologies and their potential applications in workforce developmentPersonal Attributes:Adaptability and flexibility in a dynamic work environmentCommitment to diversity, equity, inclusion and accessibilityStrong initiative and self-motivationCollaborative mindset with the ability to work across departments and organizationsAdditional Desirable Qualifications:Certifications in project management (e.g., PMP) or human resources (e.g., SHRM-CP/SCP)Experience with mentorship program development and managementFamiliarity with state government operations and policiesBackground in technology or IT-related fields, with specific focus on AI and data science

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

We are seeking a dynamic and experienced Workforce Engagement Manager to lead our employee engagement, program development, and higher education partnership initiatives. This role is crucial in fostering a culture of inclusion, innovation, and collaboration within our organization and with external educational partners.

The primary work location for this role will be at One Ashburton Place, Boston, Massachusetts 02108. The work schedule for this position is Monday thru Friday, 9AM to 5PM.

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Key Responsibilities:

Employee Engagement and Development:Manage and enhance programs focused on employee engagement and inclusionOversee the EOTSS Mentorship Program, facilitating knowledge sharing and personal growth opportunitiesLead the Emerging Leaders program, coordinating cross-department cohorts for leadership developmentHigher Education Partnerships:Act as the primary liaison between higher education institutions and the CommonwealthDevelop and maintain strong relationships with university partnersManage various partnership programs, including:

a. AI Cohort: Collaborate with universities to explore generative AI applications in state government

b. Data Academic Partnership: Coordinate data science projects with student cohorts

c. Fellowship Program: Oversee recruitment and placement of individual students in IT teams

d. Summer Internship Program: Manage the 10-week summer internship process

Program Management:Oversee planning and operational activities for engagement and partnership programsIdentify metrics and measure success of each program from employee, student, and organizational perspectivesMonitor and evaluate program outcomes, adjusting as necessaryStakeholder Management:Collaborate with Commonwealth technical and management staffWork closely with university staff and administrationEngage with student cohorts and employees Administrative Responsibilities:Manage program budgets and resourcesCoordinate procurements and contract agreements for various programsEnsure compliance with all relevant policies and regulations

Preferred Qualifications:

Experience:3-5 years of experience in program management, employee engagement, or higher education partnershipsProven track record in developing and implementing successful engagement and development programsExperience working with higher education institutions and managing academic partnershipsSkills and Competencies:Strong leadership and interpersonal skillsExcellent listening and comprehension skillsExcellent communication skills, both written and verbalAdvanced project management and organizational abilitiesProficiency in data analysis and reportingAbility to build and maintain relationships with diverse stakeholdersCreative problem-solving and strategic thinking skillsKnowledge:Understanding of current trends in workforce development and employee engagementFamiliarity with higher education systems and academic program structuresKnowledge of adult learning principles and professional development best practicesAwareness of emerging technologies and their potential applications in workforce developmentPersonal Attributes:Adaptability and flexibility in a dynamic work environmentCommitment to diversity, equity, inclusion and accessibilityStrong initiative and self-motivationCollaborative mindset with the ability to work across departments and organizationsAdditional Desirable Qualifications:Certifications in project management (e.g., PMP) or human resources (e.g., SHRM-CP/SCP)Experience with mentorship program development and managementFamiliarity with state government operations and policiesBackground in technology or IT-related fields, with specific focus on AI and data science

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.