Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. 

In this role, you will work closely with stakeholders in performing long and short-term capacity planning to determine staffing requirements. 
  

What you’ll do & how you’ll make your mark.  

Monitors workload in all scenarios and teams to provide oversight and guidance on maintaining an optimal customer experience.  

Triages system issues and outages between operations and technology  

Manages and maintains alert messaging for clients, including SMS technology to update clients   

Defines action plans and schedules to ensure that business needs are met alongside the needs of the customer while maintaining the company’s culture and training requirements.  

Performs system administrator functionality to add, maintain, and update users, attributes, and routing as needed.  

Gathers data, creates, and presents reports.   

Who you are & what you’ll need to succeed. 

With at least 1 year experience working in Workforce Management or related fields.

Must have basic, demonstrated understanding and knowledge of Internet principles, terminology and functionality  

Must be highly skilled in Word, Excel, and Windows. 

Must have strong analytical, critical thinking, research, and problem-solving skills. 

Must be trustworthy and able to maintain confidentiality of client information.   

Must be detail-oriented and able to manage multiple tasks effectively. 

Why you’ll love us. 

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. 

We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally. 

We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more! 

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! 

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.