The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Are you a detail-oriented leader with a passion for optimizing operations and enhancing guest experiences?  At Aria, we’re looking for a dynamic Workforce Management Manager to take charge of our daily operations, ensuring that staffing levels, efficiency, and customer satisfaction are always on point.  If you have a strong background in information technology, process improvement, and data analysis, and you’re ready to make an impact at one of the most renowned resorts in Las Vegas, we want to hear from you!

THE JOB: 

The Aria Workforce Management Manager will oversee the daily operations of the Workforce Management department.  This includes monitoring and assessing staffing levels, business volume efficiency, and customer satisfaction across all areas of the property.  The role demands a solid background in information technology, process improvement, and statistical analysis.

THE DAY-TO-DAY:

Implement departmental policies and procedures in Workforce Management as directed by the Workforce Management DirectorContribute to the strategic planning process, ensuring alignment with the division's vision and goalsProvide input and leadership in the development and monitoring of business plans, fiscal budgets, and departmental operations to drive both short-term and long-term profitabilityOversee Human Resources functions for the assigned department, including hiring, training, coaching, and fostering a work environment that encourages teamwork, performance feedback, recognition, mutual respect, and employee satisfactionEstablish and implement departmental goals related to FTEs, vacation quotas, and scheduling for the entire propertyGenerate special reports in collaboration with senior management and audit Virtual Roster/Kronos for cost-saving opportunitiesDevelop and standardize processes and policies across all departmentsAnalyze staffing data from department and finance teams, offering recommendations to senior managementAdjust staffing levels based on special events, large party reservations, and table games/slot tournaments, while ensuring compliance with collective bargaining agreements and scheduling standardsEnsure timely creation and delivery of schedules, meeting the Director/Manager's standards and business unit expectationsCollaborate with department heads to adjust staffing models and approve schedule changes independently when necessaryProvide ongoing guidance and advice to business units regarding scheduling, labor management, and leave managementAct as the Director in their absence and perform related job duties as needed

THE IDEAL CANDIDATE:

Must be 21 years of age or olderBachelor's Degree or equivalent experience in IT/MIS, Economics, Finance, Mathematics, Business Administration preferredTwo (2) years of previous Workforce Management experience in a similar resort settingPrevious Leadership experienceStrong collaboration, relationship management and customer service skillsHighly detailed orientated with a strong understanding of process improvementWell-rounded knowledge of collective bargaining agreementsExcellent organizational and analytical skillsHas a demonstrated ability to use MS Excel with advanced skillAbility to multi‐task and prioritize under pressure of deadlinesExceptional customer service and interpersonal skills to communicate effectively with all stakeholdersAble to effectively communicate in English, in both written and verbal formsMust be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

Health & Income Protection benefits (for eligible employees)Professional and personal development opportunities through employee programs and network groupsFree meals in our Aria employee dining roomFree parking on and off-shift at all MGM Resorts propertiesWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19347

Are you ready to JOIN THE SHOW? Apply today!