Job Track Description:

\n\n Performs tasks based on established procedures.\n Uses data organizing and coordination skills to perform business support or technical work.\n Requires vocational training, certifications, licensures, or equivalent experience.\n\n

General Profile

\n\n Has a developed proficiency of analytical or operational processes.\n Completes atypical assignments.\n Works within established procedures and practices.\n Establishes the appropriate approach for new assignments.\n Acts as a resource for colleagues.\n Completes work with limited supervision.\n\n

Functional Knowledge

\n\n Has developed skills in a range of processes, procedures and systems.\n\n

Business Expertise

\n\n Understanding of how best teams integrate and work together to achieve company goals.\n\n

Impact

\n\n Impacts a team, by example, through the quality service and information provided.\n Uses discretion to change work procedures and practices.\n\n

Leadership

\n\n Provides guidance and support to junior team members.\n\n

Problem Solving

\n\n Provides solutions to atypical problems based on existing precedents or procedures.\n\n

Interpersonal Skills

\n\n Exchanges information and ideas effectively.\n\n

Responsibility Statements

\n\n Examines time and attendance of employees, to ensure the accuracy of the work records.\n Monitors employee performance against work schedules and real-time productivity through applications.\n Informs the WFM Adherence Clerk and/or Supervisor about employees passing thresholds for schedule adherence and productivity.\n Processes schedule change tickets and requests to the published schedule.\n Processes all changes to published schedules, meeting operational business targets.\n Informs employees and/or supervisors about schedule changes.\n Communicates and promotes employee performance and productivity KPI targets to operational leaders.\n Performs other duties as assigned.\n Complies with all policies and standards.\n