The SHOW comes alive at MGM Resorts International!

THE JOB:

As a Workforce Management Specialist, you will be pivotal in optimizing workforce operations by analyzing staffing needs, creating efficient schedules, and ensuring the right talent is in the right place at the right time. Your expertise in data analysis and forecasting will drive effective decision-making, improving productivity and enhancing employee engagement. You’ll collaborate closely with various departments to align staffing strategies with business goals, ensuring compliance with labor regulations while meeting service level expectations. This role requires a strategic mindset, excellent communication skills, and a passion for driving operational efficiency.

THE STARTING PAY: $22.50 per hour

THE DAY-TO-DAY:

Expertise in Workforce Management:  Serve as a subject matter expert on Workforce Management software and processes. Track, monitor, and communicate all system issues and downtime efficiently and effectively. Analyze staffing data provided by department and Finance to ensure appropriate staffing levels. Also to include maintaining payroll records, calculating taxes, preparing reports and responding to employee inquiries related to payroll in compliance with company policy and regulatory requirements

Collaboration with Department Leaders:  Partner with department leaders to ensure accurate staffing levels and devise efficiency strategies.

Scheduling Solutions:  Develop scheduling solutions for departments that align with current business demands and accommodate exceptions such as special events, large party reservations, and table games/slot tournaments as needed, while maintaining compliance with scheduling to include departments covered by collective bargaining agreements. Ensure the timeliness of schedule creation and delivery.

Innovative Scheduling:  Propose scheduling adjustments and create new business models to optimize scheduling, rotation design, and reporting to maintain consistency among business units while adhering to labor agreements and ethical standards.

Best Practices and Compliance:  Identify and implement new best practices to enhance staffing efficiency while maintaining compliance with legal and legislative requirements and ensuring equity in scheduling processes.

Team Collaboration:  Work collaboratively within a team to manage daily scheduling operations, including handling leave requests and managing call-outs. Approve and process manually received swaps and exceptions. Staff the customer service inquiry counter during open hours for staff inquiries.

WHAT YOU MUST HAVE:

High school diploma, GED or equivalent educational experience.

Two (2) years of administrative experience

THE IDEAL CANDIDATE:

Experience working in a high-volume call center setting.

Experience working with Workday, Dimensions, Virtual Roster, Opera, Dimension, and Avaya.

Prior scheduling, forecasting and payroll experience.

Understanding of office equipment, computer proficiency, and knowledge working with Microsoft Office applications.

Prior customer service experience.

Prior casino, hotel, or similar resort setting experience.

Describe themselves as detail-oriented.

THE SCHEDULE:

On-Call

There are no guaranteed shifts

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room.

Free parking on and off shift.

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!