The SHOW comes alive at MGM Resorts International!

THE JOB: 

As a Workforce Management Supervisor, you will lead and oversee the workforce management team, ensuring the efficient allocation of resources to meet business demands. Your role involves developing and implementing workforce strategies, optimizing scheduling, and maintaining compliance with labor regulations. You will analyze workforce data, forecast staffing needs, and make data-driven decisions to improve operational efficiency and service levels. With strong leadership and communication skills, you’ll collaborate with cross-functional teams to align workforce strategies with organizational goals, fostering a productive and engaged work environment.

THE STARTING PAY RATE:  $26.00 per hour

THE DAY-TO-DAY:

Serve as a subject matter expert on Workforce Management software and processes

Develop and elevate the skills of Workforce Management Specialists to enhance scheduling solutions and foster their professional development

Partner with department schedulers and managers to ensure precise staffing levels and devise efficiency strategies collaboratively

Innovate scheduling improvements and introduce new business models

Identify optimal staffing practices while adhering to existing labor agreements and regulatory requirements

Maintain ethical standards and equity when overseeing WFM Specialists and addressing departmental inquiries

Manage the workload balance of specialists between weekly scheduling and daily operational needs

Ensure the timely completion of daily schedule operations by the Workforce Management team, including handling leave requests and managing call-outs

WHAT YOU MUST HAVE:

High school diploma, GED or equivalent educational experience.

Two (2) Years of Prior Relevant Experience in Workforce Management.

AN IDEAL CANDIDATE:

Experience working in a high-volume call center setting.

Experience working with Workday, Dimensions, Virtual Roster, Opera, Dimension, and Avaya.

Proven ability to lead and mentor a team and believes in a collaborative approach to building a strong cohesive team.

Understanding of office equipment, computer proficiency, and knowledge working with Microsoft Office applications.

Prior customer service experience.

Prior casino, hotel, or similar resort setting experience.

Describe themselves as detail-oriented.

THE SCHEDULE: Full-Time Swing Shift (3:00 PM to 3:00 AM)

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room.

Free parking on and off shift.

Healthcare, financial, and time off benefits including 401K Matching.

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!