**Introduction** The GBS Workforce Management Americas team is looking for people interested in developing a career in a great environment providing support to peers, working with IBM tools to keep systems updated accurately and timely **Your role and responsibilities** The GBS Workforce Management Americas team is looking for people interested in developing a career in a great environment providing support to peers, working with IBM tools to keep systems updated accurately and timely **Required technical and professional expertise** Required Skills English: Advanced both spoken & written Bachelor's Degree College Studies: Administration, Industrial Engineering, Systems or related Time Management and Prioritization skills Attention to details Ability to work under pressure Excel Basic **Preferred technical and professional experience** Preferred Professional and Technical · Experience in Customer Service Roles or administrative support. · Microsoft Office