At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
Based in Berlin, Audible is looking for a highly motivated Working Student to support the Optimization Management in the Global Customer Service team.
In this role, you’ll contribute to a variety of projects and tasks which help us operate effectively as a global team, and improve customer experience across the frontline network. Your main focus will be on tasks and collaboration related to process and project documentation, project management, process and data insights. You’ll be part of a highly dynamic and culturally diverse international team, which is collaborating very closely with a broad range of partners and cross-functional stakeholders. You’ll be able to gain insights and practical learning in business processes, project management, process improvement methodologies, data and success metrics (KPIs) for customer facing and organizational operations.

ABOUT YOU
- You are curious about working in a people driven and fast-paced environment, as well as with a variety of digital tools, processes, structured data, documentation
- You are motivated by the opportunity to learn, adapt, deep-dive and apply across a variety of topics
- You are proactive and not shy to raise questions and ask for support when necessary
- You appreciate the opportunity to weigh in with your own perspective and skills and contribute in interactions and ways of working to accomplish tasks

As a Working Student - Optimization Management in Customer Service, you will...
- Support creation and updates of process and project documentation via multiple tools (e.g. internal WIKIs, Quip, JIRA, etc.)
- Participate in various meetings and communication streams with stakeholders to acquire or document information
- Support research and reporting for improvement initiatives, working with qualitative and quantitative data based on customer contacts and key metrics, to help identifying opportunities and monitor success
- Perform deep-dives in existing process documentation and data to identify gaps, alignment and improvement needs across global marketplaces and inform decisions and improvements and problem solving.
- Work with various tools, dashboards and reports as to support projects or business as usual tasks
- Learn to utilize internal reporting platforms as well as industry-common solutions (e.g. AWS Quicksight, Tableau)
- Support planning, facilitation and execution of process/program improvement initiatives

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.