Job Title:

Working-Team Leader, Operations

Job Description

The Working-Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. In this case, the WTL will also work on daily tasks requested by the client, together with the agent.

Back Office: WTL Marketing coordinator

Brief overview of the role:

The coordinator will be responsible for all daily business-related issues and function as a single point of contact for Festo Marketing.

 Responsibilities:

Management of the team in Barcelona.Planning and organizing daily businessCommunication between the team and the client Festo Marketing.Weekly alignment meeting with Festo Coordinator, further meetings with Customer to align business topics, needs, new requirements, etc., done according to needWorking with the team to deliver against agreed SLA & KPIWeekly & monthly reports to Customer.Human resources/ team building/ team planning/ workforce management.Coordination backup during holiday, illness and members leavingDefining and setting training objectives with the involvement or approval of the clientOrganizing the trainings and make sure all (marketing) automation specialists and proofreaders are well trained and up to date on the topics and processesTaking care of the training of additional team members when needed, ensuring they reach the level of knowledge necessary to start working on the toolCoaching the team and keep them motivatedRisk mitigation.

Requirements

Degree in digital marketing or similarAt least 1 year of experience in digital marketingGood knowledge of online marketing instruments, inbound campaigns and customer journeysAt least 1 years’ experience with an e-mail marketing tool and preferably first experience with a marketing automation tool (ideally Eloqua) and knowledge of nurturing, enrichment and scoring.Experience in team managementHaving a good knowledge of Festo as well as the product and services offeredKnowledge of Windows/MS OfficeFluent in English is a must (verbal and written)Excellent time management: detail-oriented, organized, able to manage priorities and produce accurate workWell organized, able to manage priorities and produce accurate workQuick learner: ability to ramp up quickly and act on feedback constructivelyTeam player

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required), French (Required), Spanish (Required)

Time Type:

Full time2025-02-21

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