JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Ambassador

Work Dynamics - Integrated Facilities Management
Client: Global Bank

Reporting to

Workplace Experience Manager

Overall Role

Support the employee experience by providing hospitable and warm customer service

Assist Facilities Management in the delivery of soft services

To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset and vendor management

Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members

Be the voice of the customer by listening and providing for their requests

Be a supporter of change and spokesperson for the office move

Duties & responsibilities

Need to be culturally sensitive and perform work ethically and with integrity

Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station

Responds to requests for information, service, and assistance in a timely manner

To handle enquiries on all matters related Corporate card, Name card, Self inking Stamp requests for the Users

Order of offices supplies and book meeting room for team meeting

Send out broadcast material to client group communication team for them to send out to the whole bank

Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirement

Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery

Assist in Helpdesk by answering call and ensure all calls are log into Corrigo and ensure tickets are being followed up by the relevant team

Upkeep and update the list of vendors and contacts monthly

Assist in collation for all team monthly report

Handle MOM with JLL & vendor

Assist with any other duties as assigned by the reporting Manager for any operational or business needs

Handle Vendor invoices that include coding, tracking the payment

Respond to ‘fix me’ stickers and close the feedback loop

Assist users in all related to PRIS system that include retrieval and collection of boxes, global change of department codes, update thick client, BBS request for new PRIS access and renewal of access.

Assist users in all Corporate credit card related issues that include retrieval of spend history, delinquency report, increase credit, application, lost or replacement of credit card

Key Competencies

Able to multitask and resolve multiple requests simultaneously

Adequate interpersonal skills to manage diverse range of service providers and Client representatives

Good people skills and ability to interact with a wide range of client users and demands

PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions

Demonstrated experience with continuous improvement initiative

Good communicator, confident, friendly, engaging

Able to relate to different stakeholders of the organisation

"Customer first” mind set

Key Measurables (KPIs)

Workplace Pride

Workplace Productivity

Employment Agreement

Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies

LEADERSHIP

Work towards objectives unsupervised

Be willing to assist and mentor colleagues

PERSONAL EFFECTIVENESS

Contributes via regular feedback, to the overall performance of the delivery team

Set targets for self to achieve maximum team performance

DECISION MAKING

Be able to make difficult decisions and resolve problems or improve operations

Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client

RELATIONSHIP BUILDING

Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients

Gain respect from the team and clients

COMMUNICATION

Listens effectively and communicate through actions and example. Has good written and oral communication skills

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.