JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Ambassador

Work Dynamics - Integrated Facilities Management

The Workplace Ambassador – Front of House plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are specialized in welcoming C-Suite employees at the executive floor and their guest / clients with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing state of the art service support and execution of duties to the highest standards.

What this job involves –

Site Operations

Conduct thorough physical checks of Front-of-House (FOH) spaces including the Working Café, meeting rooms and phone booths to ensure the space is well-maintained, cleaned and ready for the business day  

Maintain digital notice boards in FOH areas

Provide exceptional customer service, addressing inquiries and resolving issues, and ensuring a positive experience for all

Manage end-to-end communications for requests and feedback

Assist with meeting room bookings and optimization

Assist & educate users to achieve optimization and efficiency for meeting room bookings.

Support special events, including F&B management for C-Suite and VVIPs

Perform additional tasks as assigned by the Community Lead

Customer Services

Foster a sense of community and workplace happiness

Create a welcoming environment for all guests and customers

Host VVIPs and guests, ensuring the highest level of hospitality

Anticipate client needs to create memorable experiences

Concierge Services

Act as the bridge to concierge services with local expertise and insider knowledge.

Manage transportations request from visitors and employees.

Visitor Management

Provide seamless visitor registration services

Create welcome packs for VVIP guests

Coordinate F&B for meetings and conferences

Ensure compliance with Visitor Management Systems (VMS)

Enhance facility safety and security

Execute emergency response plans when necessary

Mail Management

Receive and process incoming mail and parcels

Notify recipients of arrivals and manage secure storage

Coordinate gift/giveaway distributions

Arrange courier services and manage outgoing parcels

Track and report on mail and parcel status

Event Management

Organize and manage all aspects of events

Coordinate with clients, team members, and vendors

Manage event registration and check-in processes

Ensure proper post-event procedures and space restoration

Providing outstanding customer service and organize memorable events that exceeds client expectations

Experience

2-years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)

Managed high profile management team (e.g., C-suite & VVIPS)

Prior experience to manage meeting room services is an advantage

Diploma from an accredited institute

Task Skills

Proficiency with Microsoft Word, Excel and PowerPoint.

Good command of verbal and written English

Proactive mindset and ability to manage C-suite and VVIP personnel’s

Personal Skills

Ability to meet tight schedules and deliver high quality of work

High level of communication and interpersonal skills 

Good Grooming throughout the day to ensure professionalism

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.