JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job involves:

The Workplace Ambassador strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

The Workplace Ambassador is responsible for key elements of the Sydney JLL Campus operation. You will be a vital member of the team connecting internal and external stakeholders together and support engagement, as well as improvement in facilities management and the delivery of client-centric service excellence to end users.

Key activities the Workplace Ambassador is required to assist with include:

Client/Stakeholder SupportProvide superior customer service to meet both internal and external client expectationsSome reception dutiesGreet visitors to the office and assist with notifying their hostProcurement & Vendor SupportAssist in the management of contractors onsite to ensure they perform to the required standards (including inspection of vendors’ works)Assist in the procurement of vendors and services as requiredFinance SupportAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate mannerHealth & SafetyConduct regular audits to ensure safety procedures are being complied withAssist in carrying out safety procedures when neededSite Operations taskingMeeting Room CoordinationConsumables OrderGeneral Site CleanlinessEscorting Clients/ContractorsRisk ManagementAssist in the property risk management programTake on a role as first aider and/or emergency wardenParticipate in the disaster recovery and business continuity plans as requiredFollow established escalation procedures and incident reporting proceduresEnsure visitors are signed in for compliance trackingAdhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategiesProject Management & Organisation SkillsCapacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutionsAchieve Key Performance Indicators and Service Level Agreement targetsOther tasks consistent with the role of Workplace Ambassador

Sound like you? To apply you need to be:

Ideal Experience

The ideal candidate will have extensive experience in property management, hospitality, hotel management or high-end corporate concierge. They will have strong administrative, communication and problem-solving skills, a proven experience with continuous improvement initiatives and client reporting. Must present a professional and friendly corporate image to clients. Have the ability to stay calm when presented with multiple priorities. Some knowledge of occupational safety requirements will be advantageous. If this sounds like you then you might be the best fit for this job.

Critical Competencies for Success

Firm First MindsetAble to cooperate and work well with others to meet targetsSupport the team effectively as and when neededProven ability to commit to flawless execution while complying with firm’s procedures and standardsClient Focus & Relationship ManagementDemonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being a Safety, Expert, Proactive, Innovative, Team Player and valuing the CustomerAble to interact with the general client staff & vendors with easeAbility to manage conflict and conflicting prioritiesDemonstrates ability to work with vendors to deliver efficient servicesDemonstrates proactive & professional approach to customer serviceHas a customer-oriented attitudeOrganizational SkillsProven ability to manage multiple and complex operational matters on a daily basisDemonstrates ability to prioritize and manage tasks in an efficient and timely manner

Other Personal Characteristics

Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectivelyAbility to effectively deal with stressful situationsAble to work independentlySelf-motivated; confident & energeticFlexible – able to adapt to rapidly changing situationsGoal-oriented – able to focus on meeting all performance targetsStrong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listenerExhibits honesty & trustworthiness

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Interested candidates, please apply following the link below-quoting job reference number: MPREQ413035

Location:

On-site –Adelaide, SA

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.