JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

How We support the Whole You: 

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits

Family medical plan that covers spouse and children

Disability and life insurance

Additional leave includes marriage leave, adoption leave, examination leave and study leave

Staff referral bonus

On-the-job training

Flexible work arrangements may be available

Location: On-siteWhat this job involves

Job Responsibilities

Overall responsibility for maintaining a comfortable and efficient workplace environment for our client, encompassing people-focused support functions such as reception, events management, cleaning, pest control and internal landscaping.Act as the primary liaison for client employees, addressing their workplace-related concerns, questions, and feedback, while focusing on enhancing the overall experience and well-being of both employees and visitors.Execute experience services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client.Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives.Strive to continually improve experience service performance.Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.

Ensuring Exceptional Service

Responsible for third party vendor relationships and service partners to provide maximum service delivery.Intuitive service delivery, anticipating needs or concerns of our end users.Builds meaningful lasting relationships with colleagues, employees and guests.Visibly engaged and well known in the workplace; welcomes employees in reception or employee entrances, regularly walks floors to ensure workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.Receives and responds to all requests or issues within one day of receipt, including a personal follow up to client employees to ensure questions / requests are answered.Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to client’s operations occur.Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.Assistance and flexibility with client events as needed to ensure flawless delivery.Serve as event concierge and manage meeting room bookings including resolution of scheduling conflicts.Provide administrative and operational excellence for soft services.Perform additional job duties, as reasonably requested.

Skills and Experience

Diploma degree or above1-3 years relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate preferred.Exceptional customer service skills and professionalism with a passion for hospitality.Ability to manage multiple priorities and deliver results in a fast-paced environment.Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.Ability to work independently – strong prioritization and time management skills.Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable.Excellent verbal and written communication skills with the ability to communicate professionally.Excellent organizational skills and process managementAbility to adapt to new devices, technology, and applications.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.