Job Title

Workplace Coordinator

Job Description Summary

The purpose of the Workplace Coordinator is to lead the end-to-end delivery of workplace support services to ensure an exceptional workplace experience for all employees, residents and guests. This role will ensure that all services and activities are delivered with the highest level of detail and to the highest standards. As a key ‘go to’ person either on site, you will ensure that any service issues or requests are resolved effectively and quickly.

Job Description

Workplace Management

Lead and deliver workplace services, ensuring consistently high levels of customer service satisfaction and strategic delivery of workplace services in line with operational requirements. 

Ensure all escalations are effectively managed and promptly resolved. 

Proactively meet and greet visitors during peak times and as required e.g. leave cover. 

Provide clear and accurate direction/s to customers and key stakeholders. 

Ensure all workplace tasks are being managed within agreed timeframes and procedures are followed accurately when closing out jobs. 

Has a strong working knowledge of the key site contacts, amenities and business stakeholders. 

Completes regular valet walks (where required) to ensure all meeting rooms, training rooms and utility rooms are clean and maintained to the highest standards.  

Reports/resolves any workplace, maintenance and/or cleaning issues promptly.  

Coordinate site operations to ensure continuity of workplace services with minimum disruption to the client’s business operations and maintaining optimal employee/resident/guest experience. 

People Leadership

Lead a team of Workplace Agents and are responsible for ensuring the team are trained and coached to be able to provide an exceptional customer service experience for employees, residents and guests. 

Manage the operations roster to ensure all areas of responsibility are adequately staffed.  

Backfill operational roles as required. 

Manage appropriate workload distribution and priority setting.  

Supervise and lead team members with a focus on engagement and high performance by working with the Workplace Manager to ensure individual goal setting and development plans are in place and updated regularly. 

Event Management

Attend client meetings as required. 

Liaise with client stakeholders to understand the scheduled of VIP, Board or Leadership meetings and events and maintain a presence during these events as agreed. 

Work with external vendor partners e.g. security, handymen, cleaning and catering to ensure event requirements are met and delivered to the highest standards. 

Support team with any adhoc / out of protocol event / meeting requests. 

Manages required staffing levels for all after-hours VIP events as requested by the client. 

Others

Proactively review workplace systems / processes to innovate and continuously improve the customer journey and workplace experience. 

Performs other duties as requested by your direct Manager. 

Provides relief services during leave and peak periods of activity. 

Occasional requirement to work extended hours due to resident requests or to assist with major functions/events. 

Development of operational standards / operating manuals for all aspects of the client workplace. 

About You

4+yrs Customer Service/ Customer Experience.  

2+yrs People Coordinator / Leader experience. 

Concierge, Reception / Administration industry background preferred. 

Exceptional communication, organizational, and relationship-building skills.

Strong attention to detail, with the ability to manage competing priorities.

Proven problem-solving and critical-thinking capabilities.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company that is committed to Diversity and Inclusion.

Offer a unique opportunity to grow professionally and take on a leadership position. You’ll have the chance to build and lead a team, guiding them to success while shaping your own career trajectory.

This position provides an exciting opportunity to transition into a corporate setting. Whether you're coming from a different industry or looking to broaden your experience, this role offers a clear path to diversify your expertise.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”