JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

Commitment to deliver the best level of service every time through obsessive level of attention detail

Ensures resets back to agreed format, including owning Clean Desk policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs

Proactively check adherence to agreed cleaning schedule; review reports to ensure Occupants come back to refreshed and clean workplace

Ensure there is a highly proactive, responsive, dynamic and agile team

Client/Stakeholder Management (in support of the City lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management

Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Proactively manage the team to deliver Delight

Operations Management

Functional operational control to deliver excellence every time

Implement service tasks, procedures and policies and measure performance

Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered

Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Provide comprehensive workplace management for the office premises

Implement and manage the change control process

Resolve user's complaints and concerns with solutions and follow up

Be able to resolve problems or improve operations

Implementation of service task, procedures and policies

Prepare risk assessments for self-delivery

Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations

Report building incident following with set escalation channels with measures and solutions

Coordinate, manage and oversee vendors to perform a wide range of workplace-related services

Ensure service deliverables meet SLAs and KPIs

Work with all related parties on timely delivery of all services

When necessary raise risks to Workplace Delivery Lead for further investigation

Continuous Improvement implementation

Cost saving mind-set that drives value for service as every level

Conduct data analysis report when necessary

Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations

Resets back to agreed format, including owning Clean Desk policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs

Proactively check adherence to agreed cleaning schedule; review reports to ensure Occupants come back to refreshed and clean workplace

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Excellent verbal and written communication skills as well as presentation skills

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Strong analytical, organization and administration skills

A minimum of 3 to 5 years in the facility management industry/hospitality industry

An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.

Fluent in English

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Detail focused and proactive in nature

Self-motivated

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.