Workplace Exp Coordinator Job ID 214804 Posted 08-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Sydney - New South Wales - Australia + **Global Financial Corporate client** + **Brand new offices** + **Fantastic client with nurturing culture and good work-life balance** + **Based in Sydney CBD | Land of the Gadigal people** **About CBRE** CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients. **Overview** The purpose of this position is to provide facilities support for reception and admin services, mail services, phone, meeting rooms in Australia portfolio. **Scope of Responsibility:** + Management of front of house & Reception service; + This role will be based at the reception counter + Ensure good presentation and aesthetics of front of house, reception counter and guests hospitality + Accept and coordinate service requests + Receives and directs incoming calls to appropriate personnel and voicemail. + Greets and announces clients, applicants and visitors. + Follows security procedures for recording guests, suppliers and other visitors. + Arranges escorts as needed. + Assists with scheduling and preparing meeting and conference rooms. + Coordinates setup of conference/meetings rooms and arrange video and/or web conferencing as needed. + Performs general administrative and clerical duties as needed. + Orders pantry and office supplies and other common use items for the location, such as pantry supplies, stationeries, equipment toner, printer paper, etc. + Maintains neat appearance reception area, conference rooms café and other common areas. + Periodically inspects common area equipment to ensure good operating condition. + Oversee and manage hard and soft services vendors and establish a network of contractor relationship to support office operations. **Key Responsibilities:** + Reception counter operation; + Manage facilities operations (hard/and soft services and asset management); + Oversee and manage hard and soft services vendors; + Effective financial management to meet business objectives. Raise purchase order and prepare monthly invoice processing; + Respond follow-up to client inquiries, concerns or escalations in a professional and timely manner to ensure a high-quality service delivery; + Comply with CBRE instructions, processes, procedures, workflows to uphold effective and compliant delivery of services; + Ability to embrace technology to facilitate the delivery of services; + Provide back-up to team members as and when required; + Undertake other duties and tasks as your line manager may require from time to time to meet contractual, operational and organizational business deliverables. **Required Knowledge & Skills:** + Excellent Client Service relationship skills – **Mandatory;** + Logical and analytical thought processes and good problem solving skills - **Mandatory** + Good organizational skills and ability to work to strict deadlines – **Mandatory;** + Application of logical and analytical thought processes with attention to detail, multi-task focused and work autonomously – **Essential.** + Demonstrable confidence and maturity in communications including good written and oral presentation skills – **Essential;** + Ability to build a professional relationship with the client, CBRE onsite multi-discipline team and vendors – **Essential;** + Organizational abilities to meet deadlines and setting priorities – **Essential;** + Ability to communicate at all levels and build effective and professional relationships with the client, CBRE management, work colleagues and vendors – **Mandatory;** **About you:** + Experience in an associated facility management/operations role – **Mandatory;** + Customer service experience – **Essential;** + Microsoft packages – particularly Word, Excel and Outlook – **Mandatory;** + HS&E awareness and knowledge – **Essential;** + Ensure operational compliance and champion CBRE HSE tools and systems. + Ensure strict compliance with client & company HSEQ policies. + Report all incidents within specified timeframes. + Understanding of financial terms and principles – **Essential;** + Understanding of how to record and report savings – **Mandatory** **What's in it for you?** + Working alongside an experienced, well-established individual. + Extremely inclusive and friendly office culture. + Exposure to world-class facilities management services and opportunity to work with some of the industry’s most talented performers. + High exposure to career growth opportunities within GWS and across CBRE If this sounds like a good fit, we’d love to hear from you! Please submit your up to date resume for consideration, and note that due to high volumes of applications only suitable candidates will be contacted directly. At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We look forward to hearing from you! #WeAreCBRE CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)