Workplace Experience Coordinator | Lahore Job ID 189097 Posted 13-Dec-2024 Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) Lahore - Punjab - Pakistan **About the Role:** You'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. + Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. + Arrange and confirm recreational, dining, and business activities on behalf of the requestor. + Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. + Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. + Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. + Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. + Coordinate with vendors who supply services or goods to the workplace. + Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. + Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. + Overseeing client visitors, soft services, meeting room availability and cleanliness, event management, food service and menu coordination, monthly menu planning, diet-specific options, front-of-house operations, facility inspections, and other specified tasks. **What You’ll Need:** + Business Graduate with up to 3 years of job-related experience. + Ability to follow basic work routines and standards in the application of work. + Communication skills to exchange straightforward information. + Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)