Workplace Experience Manager: NY, NY Onsite Job ID 202069 Posted 27-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Marketing, Workplace Strategy Location(s) New York City - New York - United States of America Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. Position Overview The Workplace Experience Manager is responsible for overseeing the overall workplace experience across Moët Hennessy USA locations, ensuring that all spaces are maintained to the highest standards of service, luxury, and efficiency. This role involves managing day-to-day operations, leading the Workplace Experience team, and implementing innovative solutions that enhance the employee and guest experience. What you’ll do Leadership and Team Development Objective: Cultivate a high-performing Workplace Experience team aligned with Moët Hennessy’s standards of excellence. Responsibilities: •Lead, mentor, and develop the Workplace Experience team, including Workplace Experience Ambassadors, Coordinators, and any on-site support staff. •Foster a culture of exceptional service, collaboration, and proactive problem-solving. •Conduct regular one-on-one meetings, performance reviews, and team training to ensure team members are aligned with brand values and service standards. Strategic Oversight and Planning Objective: Ensure the workplace aligns with Moët Hennessy’s brand values and operational goals through strategic planning and resource allocation. Responsibilities: •Develop and implement workplace strategies that enhance the employee experience and reflect Moët Hennessy’s brand identity. •Oversee the planning and budget management for all workplace experience programs, including pantry services, meeting room setups, and visitor management. •Identify areas for improvement and innovation, presenting proposals to senior leadership as needed. Service Excellence and Quality Assurance Objective: Maintain a consistent, luxury-level service standard across all Moët Hennessy facilities. Responsibilities: •Conduct regular inspections and walkthroughs to ensure all spaces meet brand standards for cleanliness, functionality, and aesthetics. •Oversee the implementation and monitoring of the Meeting Room Readiness program, ensuring all rooms are equipped, stocked, and visually pristine. •Ensure pantry services, reception, and other high-touch areas are stocked, organized, and presented to the highest standard. •Manage vendor relationships to ensure high-quality service delivery and responsiveness to Moët Hennessy’s needs. Employee and Guest Experience Management Objective: Create an exceptional workplace experience for employees, visitors, and VIPs. Responsibilities: •Oversee the Visitor Welcome Program, ensuring all guests experience a warm, professional, and luxurious welcome. •Implement initiatives that enhance employee well-being, such as wellness programs, ergonomic workspace options, and seasonal events. •Act as a point of contact for employees, addressing workplace concerns or needs with empathy and efficiency. •Collaborate with HR and other departments to promote a workplace culture that reflects Moët Hennessy’s values. Operational Efficiency and Technology Integration Objective: Optimize workplace operations through effective use of technology and streamlined processes. Responsibilities: •Manage the implementation and ongoing use of Workplace Connect, ensuring efficient handling of service requests and tracking operational data. •Oversee the usage of checklists for workplace inspections, providing the team with tools for quick and efficient reporting. •Analyze data from Workplace Connect and other tools to identify trends, forecast needs, and recommend improvements. •Monitor key performance indicators (KPIs) for workplace services and create reports to showcase operational success to leadership. Health, Safety, and Compliance Objective: Ensure a safe, compliant, and health-conscious workplace for all employees and visitors. Responsibilities: •Maintain up-to-date safety protocols, including emergency evacuation procedures, and oversee team training on these protocols. •Ensure compliance with Moët Hennessy’s health, safety, and environment (HSE) standards and any local regulations. •Regularly audit health and safety measures, conducting risk assessments and implementing corrective actions as needed. •Coordinate with Facilities and Security teams to maintain a secure and safe workplace environment. Continuous Improvement and Innovation Objective: Drive continuous improvement to elevate workplace services and employee satisfaction. Responsibilities: •Gather feedback from employees and visitors to continuously refine workplace experience offerings. •Stay informed on industry trends in workplace management, identifying potential new initiatives to enhance Moët Hennessy’s workplace standards. •Lead pilot programs for innovative workplace solutions, assessing their impact before wider implementation. •Conduct regular reviews of current services, seeking opportunities to streamline processes and enhance service quality. What you’ll need **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.** •Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Skills and Qualifications •Leadership: Strong ability to inspire and guide the Workplace Experience team. •Customer Service Orientation: A commitment to creating an exceptional experience for employees and guests. •Strategic Planning: Ability to develop long-term plans that align with Moët Hennessy’s brand and operational goals. •Communication: Excellent verbal and written communication skills, with the ability to engage with employees at all levels. •Problem Solving: Proactive approach to identifying challenges and implementing effective solutions. •Technology Proficiency: Familiarity with workplace management tools (e.g., Workplace Connect), reporting software, and digital tracking systems. Reporting Structure The Workplace Experience Manager reports to the CBRE Account Manager. Directly supervises the Workplace Experience team, including Ambassadors, Coordinators, and any contracted on-site support staff. Regularly collaborates with HR, Facilities, and other departments to align goals and initiatives across Moët Hennessy. Success Metrics •Employee and Guest Satisfaction: Positive feedback from employees and guests, measured through surveys and feedback forms. •Operational Efficiency: Reduced service request response times, increased on-time completion of facility tasks, and efficient use of Workplace Connect. •Budget Management: Adherence to budget targets for workplace experience programs while achieving cost savings where possible. •Safety and Compliance: Full compliance with health and safety protocols, as evidenced by audits and incident-free reports. •Continuous Improvement: Implementation of new initiatives based on feedback and industry best practices, showing a proactive approach to enhancing workplace quality. Conclusion The Workplace Experience Manager plays a critical role in maintaining Moët Hennessy’s high standards, ensuring that the workplace reflects the brand’s luxury image and supports a productive, welcoming environment. This role requires strategic vision, operational expertise, and a commitment to exceptional service, aligning the physical workspace with the company’s values and goals. Why CBRE? We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities. New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Manager position is $76,500 annually and the maximum salary for the Workplace Experience Manager position is $80,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)