At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
\nWhen you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
\nWorkplace Experience Manager
\nWhy We Have This Role
\nThe Global Real Estate Team serves as a centralized support function responsible for managing Qualtrics' global sites. We design and maintain innovative environments that enable Qualtrics to operate efficiently and effectively. Our mission is to enhance employee productivity and well-being by fostering a safe, compliant, and collaborative workplace culture where individuals can thrive. We manage the company's real estate assets and strategies on a global scale, encompassing real estate strategy, transactions and optimization, facility management, workplace experience, and health and safety. The Workplace Experience Team ensures a best-in class end-to-end workplace experience for all employees, customers and visitors across managed sites, creating a positive atmosphere and driving engagement for our employees. This role is responsible for supporting the day-to-day operations of the workplace environment at our Provo office and may manage remote sites.
\nHow You'll Find Success
\n\nExcellent communication and interpersonal skills; ability to effectively manage feedback.\nDevelop strong and respectful working relationships with teammates, peers, and stakeholders.\nTake ownership and work independently on tasks and projects with little instruction.\nEffectively convey ideas, solutions, and problems with manager, peers, and customers.\nEmbody a One Team mentality; enthusiastic to work with and learn from others. \n\nHow You'll Grow
\nBeing part of a Global organization and team will allow the opportunity to work with and learn from cross functional colleagues around the world. Qualtrics' commitment to professional growth and development for their employees can be found through a range of continuing education programs including online platforms, virtual and in-person workshops.
\nThings You'll Do
\n\nEnsure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices.\nOversee Workplace Service operations including; mailroom, janitorial, food & beverage, copy/print business supply hub, fitness centers, storage, and other amenities.\nManage in-office food services program; ensuring healthy variety in a cost effective way.\nManage the activities of the on-site contractors, providing guidance and support, and ensuring all contracted services are being provided. \nDevelop, plan, and execute employee events in the office based on employee feedback and interests, an average of 20-30 events per calendar year. \nCoordinate logistics for internal events, including catering, setups, and communications. \nMonitor and evaluate the success of workplace events, making recommendations for future improvements. \nManage Operational Expenses for assigned cost centers; efficient use of budget, tracking and reporting expenses, and vendor accountability. Reporting out on a monthly and quarterly basis.\nPartner with Real Estate, Facilities, Security, and Health and Safety to ensure compliance and best practices within the workplace.\nDeploy Space Management principles by monitoring, tracking, and managing the physical workplace. Ensuring layout, workflow, storage, and aesthetics of spaces align with intended purpose, promoting efficiency and productivity.\nSupport the development of Workplace Services programs, projects and initiatives to align on services globally.\nManage ad hoc projects related to Workplace Services, operations and development.\nPartner with People Team, Brand & Belonging, and other cross functional teams to develop local/ regional/global programs, initiatives, activities, and events to promote company objectives and create employee engagement.\nProcess and procedure development; Incorporate Change Management principles for successful implementation.\nBuild systems that ensure seamless and “effortless” operational excellence by developing scalable work process efficiencies through technology platforms.\nStakeholder management through strong working relationships, partnership, and effective communication. \nLead team members and cross-functional partners to create an inclusive and collaborative work environment.\nCulture Champion through leading by example; following company policies, embracing diversity, and creating an environment of inclusion. \nEnsure safety standards are being met at managed sites by holding a leadership role on Safety Committee in partnership with the Global Environmental Health & Safety Program Manager.\nThis role requires 5 days in-office out of our Provo, UT location.\n\nWhat We're Looking For on Your Resume
\n\n4+ years of workplace programs, facilities, employee experience, events, and/or site management experience.\nFamiliarity with facility management principles and operations is a plus.\nExperience in design and planning large scale events. \nRequirement to be on-site during normal business hours, Monday-Friday, and an understanding that the nature of this work might necessitate some after-hours engagement or emergency response.\nStrong customer service skills that involve solving more complex issues, actively listening to employee feedback and implementing suggestions for improvement.\nExperience in organizing events and managing small projects efficiently.\nExperience working with cross-functional teams.\nAbility to collect and analyze feedback to improve workplace services.\nA proven ability to be a self-starter capable of driving results without significant supervision.\nExceptional organizational skills, ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.\nAbility to manage a workplace experience budget; analytical skills, financial management and reporting.\nCreative program development, utilizing feedback to drive improvements. \nProficient with Google and Microsoft product suites, and other productivity software tools.\n\nWhat You Should Know About This Team
\n\nPassionate: We're obsessed with creating amazing workplaces and believe they have a profound impact on employee experience and success.\nCollaborative: We work cross-functionally, breaking down silos and building solutions together.\nInnovative: We're always looking for new ways to improve the workplace, embracing technology and data-driven decision-making.\nGlobal: We're a diverse team with offices around the world, offering you exposure to different cultures and perspectives.\n\nOur Team’s Favorite Perks and Benefits
\n\nQualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)\nWellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities\nWe take pride in our office design aiming at fostering creativity from our city views to an open and collaborative workspace.\n\n\n
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
\nApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
\nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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