Workplace Experience Manager/Marketing Manager Job ID 202723 Posted 30-Jan-2025 Service line Advisory Segment Role type Full-time Areas of Interest Property Management Location(s) Chevy Chase - Maryland - United States of America **About the Role:** AsaCBRE WorkplaceExperienceManager,youwillberesponsiblefordirectly managing adynamic tenant experienceprogramforalargeofficeasset.Thisincludes directmanagementand oroversight ofphysical amenityspaces,tenant programming, buildingcommunications,marketingand sales,service cultureand the team members who will execute it all. Webelievethatcommunity,connectivityand productivity aretheprimarydriversforcreating placeswhere people want to be. The individual who will excel at this role has a deep understanding of the value that experience programs provide to their tenant base and the operational chops to ensure it runs smoothly every day. This is a hospitality job at its core - instillinga high levelof empathetic service amongst your team will be critical to your success. You will provide formal supervision to employees,monitorthe training and development of staff, conduct performance evaluations andcoachingand create an employee culture that adheres to CBRE’s RISE values (Respect, Integrity, Service, and Excellence). **What** **You’ll** **Do:** **General** **Tenant** **Experience** **Management** **.** + Buildstrongbondswithoccupiersensuringtheirexperiencesarepersonalizedandtheirdaysareproductive. + Monitortrendson anestablishedcadencethatallowforbothinternalteamsandassetmanagers the ability to understand the business and adjust practices whendeemednecessary + Ensureexperienceengagementreportingissubmittedontimeandexecutedinadherencewithstandards + Consistentlyidentifywaystoimprovethesystems andprocessestoensureoptimizedoperations and experiences. + Ifnecessary,provideassistancewithnewtenant move-ins,onboarding andinofficeserviceswhenasked. + Assistleasingteamsinhighlightingthebenefits ofthebuilding’samenitiesincludingtoursand lease gifting programs. + Ownthetenant onboardingprocesssonewbuildingoccupantsareawareof theservicesand amenities provided. **Community** **Programming** **and** **Building** **Communications** + Directlymanageandexecutea dynamiccalendarofeventsforthetenantsof the buildingfocused on strategic values that build community and engagement. + Overseetheimplementationofallaspectsofthecommunityeventsincludingbudgeting,vendor management, onsiteexecutionand reporting. + Assistin creating and execution of event marketing strategies and content including updating tenantmobileapp,digitalandphysicalsignageandbuildingnewsletteraccordingtothebuilding brand identity standards. + Ensuredigitalandphysicalcommunicationsmethods(mobileapp/digitalsignage,physicalsignage etc.) are up to date andfunctioningappropriately. **Service** **Culture** + Identifyandexecutekey hospitality processesandoperationsthatsupportbothouroccupiers,our guests, and our greater building teams experience. + Beachampionforimplementingstandards stepsofserviceandhospitalityprinciplesestablishedand taught by the CBRE L&D team. + Modelanddeliveronanynewhospitalitystandards relatedtonew productsandservices both internally and to the rest of the building team. + Confidently,empatheticallyandprofessionallycommunicateandresolveissueswithallbuilding stakeholders.Ultimatelyyoutakeontheresponsibilityofyourbuildingteamstomakesituations better including follow up and tracking. + DeliveronboththeteamandoccupierSurprise&Delightmonthlystandards **Marketing** **Support** + Managerelationshipwithcontractedmarketingandmediavendors.Conductsbiddingprocess, negotiates prices and selects vendors for needed services. + Serveaslocalofficecontact for advertisingandpromotion. + Identify,coordinateandfacilitatepromotionalevents. + Coordinatethedevelopment,productionanddistributionofprint/webcollateralmaterials. + Communicate effectively with staff, tenants, public, corporatemanagementand ownership.Keeps stakeholdersapprisedofmarketingactivitiesandresultsthroughperiodicreports,newslettersand ongoing correspondence. + Reviewmaterialstoensurecompliancewithcompanystandardsforuseoflogo,brandingandother print media requirements. + Supporttenantretentionthroughthedevelopmentoftenantmerchandizingandpromotionalinitiatives. **What You'll Need:** To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job subject area and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive approach. + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Why CBRE?** When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry. Our culture is built on ourRISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive. Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity! CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Manager position is $80,000 annually and the maximum salary for the position is $88,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)