Workplace Experience Senior Coordinator - San Antonio, TX Job ID 196714 Posted 04-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) San Antonio - Texas - United States of America **About the Role:** As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. + Make a memorable first impression by answering the telephone in a professional manner. + Arrange and confirm recreational, dining, and business activities on behalf of the requestor. + Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. + Escalate inquiries or complaints from employees, guests, and co-workers. + Provide support for the team as directed including office supply management, meeting coordination, and equipment care. + Create customized client materials that follow brand guidelines. + Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. + Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. + Evaluate and select solutions from established options. + Impact team through the quality of the services or information provided. + Follow standardized procedures and practices and receives regular but moderate supervision and guidance. **What You’ll Need:** + High School Diploma or GED with 2-3 years of job-related experience. + An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. + Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. + Ability to explain detailed and complicated information within the team in a clear and concise manner. + Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with a robust inquisitive mindset. **What You Will Need** **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future** + HS Diploma or GED required. Professional hospitality accreditations are preferred. + A minimum of 1 year of receptionist, front desk, concierge, or other hospitality experience is preferred. + Apply a high level of attention to detail as well as strong verbal and written skills. + Passionate about service delivery and finds satisfaction with exceeding client expectations + Open and flexible work schedules. + Requires basic analytical skills with the ability to understand and carry out general instructions as well as solve problems in standard situations. + Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help. + Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)