Workplace Experience Supervisor - Alexandria VA Job ID 195350 Posted 27-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Workplace Strategy Location(s) Alexandria - Virginia - United States of America, Chesapeake - Virginia - United States of America, Norfolk - Virginia - United States of America, Virginia Beach - Virginia - United States of America **About the Role:** As a CBRE Workplace Experience Supervisor, you will oversee employees and daily operations to increase individual well-being, personal productivity and organizational effectiveness. The Experience team members you would oversee are responsible for providing services for a building or campus, with the goal of ensuring that operations and processes align with client needs and objectives. **What You'll Do:** + Provides supervision of delivery of Experience Services. Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management,Meeting Supply Equipment, Food Services, Parking & Commute,Supported Employment,Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding. + Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work. Reviews work orders to ensure that assignments are completed. + Supervises Hosts assigned to Experience Services, including establishing work schedules, assigning tasks, cross-training staff to perform multiple duties as back-up. + Maintains records of costs incurred by workplace team activities. Ensures all billings for business services are invoiced and billed as required. Seeks ways to reduce costs; implements cost savings programs and procedures to increase efficiency. + Responds to customer requests and complaints regarding Experience Services. + Ensures innovative and customized materials are developed and utilized to meet the full Host experience. Utilizes the Host platform and client materials. Ensures client and company materials comply with client and company brand guidelines. + Oversees, utilizes, and maintains integrity of databases and other digital tools, which may include administration of SharePoint sites or similar associated with service delivery, as requested. Performs audits as necessary. May provide complex reporting. + Ensures safety standards are met by those delivery Experience Services; whether company employees or third-party service providers. + Oversees support provided by coordinators/technicians. + Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements. + Maintains relationships with vendors who provide services and goods. + Ensures orientations are delivered to a high-quality standard. + Assists in the completion of the Service Business Continuity plan. + May oversee coordination of moves, adds, and changes (MAC). + Performs other duties as assigned. **What You’ll Need:** + High School Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years' experience for every year of higher-level education). Bachelor's degree (BA/BS) or other relevant vocational training preferred. + Minimum of 4+ years of related (e.g. Facilities Management,Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. + Facilities Management Certification preferred. **Additional Requirements:** Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Subject to Department of Defense Security Clearance. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)