What you can expect

This role will be on-site 5x a week in our brand new Seattle, Washington office!

About the Team

The Zoom team is looking for an on site  Workplace Operations Lead to help lead the day-to-day operations for our new Seattle office with a strong focus on efficiency, process creation, creativity, and delivering happiness to all employees, customers and visitors!

An energetic professional who doesn’t mind wearing multiple hats, creating processes while taking on new projects and who will thrive in our quickly growing, ever-changing environment.

Ensure an incredible hybrid workplace experience for our new 19,000 sqft space in downtown Bellevue with over 150 area Zoomies, and growing!

Responsibilities

Manage and oversee day-to-day operations at our Seattle site, ensuring the office runs smoothly and efficiently and delivers a high service level.

Partner with our FP&A partner and Global Workplace Strategist to understand the growth strategy, with a strong emphasis on space planning in an agile environment.

Collaborate with the building landlord, building engineers, partner tenants, and other site-related operations.

Assist on new site projects ensuring all workplace standards are being met.

Assist with operating budgets, purchase orders, invoicing, accruals and working closely with the accounting team on month/quarter-end closures.

Manage internal ticketing systems ensuring SLA’s are being met.

Manage the Zoom Snack and Food Program, focusing on the 4 core pillars. 

Lead our local EH&S Program for emergency response and ergonomics.

Partner with the Physical Security team for access systems and CCTV cameras.

Partner with global peers and business partners to ensure consistency of brand and culture across all sites. 

Serve as site liaison for Zoom Business Continuity Plan. 

Partner closely with onsite executive stakeholders to support various events and requests.

Coordinate onsite events as needed ensuring furniture set up/take down, HVAC, extra janitorial and ensuring the office is reset.

What we're looking for

8 years of experience focusing on workplace operations and/or in facilities management, delivering top-notch customer service in a high-tech environment.

5 years of managing workplace onsite vendors or teams along with workplace programs

Strong vendor management, small projects and furniture project experience.

Organized self-starter, ability to work independently, driving projects and tasks to completion.

Passionate about the employee experience and strives to innovate the future of the workplace.

Managed opex and capex budgets partnering closely with finance on monthly and quarterly accruals.

Excellent interpersonal, analytical, written and oral communications.

Energetic, outgoing and always willing to dive in where needed.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.