Description We are looking for a full-time Workplace Manager overseeing the RBKS West America real estate portfolio and facility management. Candidate is a key contributor to the site operations and will sometimes travel between domestic locations. This role combines real estate/construction management, facilities management, portfolio strategy, project management skills, and team leadership including vendor team management. The successful candidate must operate as a trusted advisor to business leaders, and partner to Finance, HR, IT, and other functional areas. The ideal candidate is an experienced and engaging professional who is customer obsessed and will excel within an entrepreneurial culture – they have an ownership mentality, providing expertise, vision, leadership, exceptional communication skills, and have a vision for delivering a great work environment for the team. Key job responsibilities ● You will work directly with Amazon facility support teams to coordinate and implement the needs of the onsite business teams. ● You will enhance the domestic workplace experience by driving efforts to manage and facilitate Amazon’s growth and commitment to flexibility, office programs, hybrid work, and team culture. Ensure all departments support a positive and vibrant work environment for the team. ● You must conceptualize large-scale space planning and project management, own plan for commercial real estate optimization, and manage contracts for vendors/services related to the in-office experience. ● You will mentor, develop, and coach team members to strengthen their leadership and assist in achieving career growth. Drives organizational changes. ● You will develop priorities and targets for team members to increase collaboration and project management skills to increase productivity of team and achieving objectives within budget. ● You work actively with stakeholders to understand their needs/problem(s) and structure support appropriately. ● You manage communications and may serve as the first point of contact. Your verbal and written style are clear. ● You coordinate, facilitate and document meetings and events with internal stakeholders and/or external partners. ● You support other offices in the region with space planning, support coordination, and the office experience. ● You will drive strategy and direction for workplace innovation framework to ensure consistency across functional teams – Site operations consistent with regional program guidelines and vision; think regionally, execute locally. A day in the life • Liaise between local and regional Amazon facility stakeholders to ensure high customer service standards with all suppliers and stakeholders, promoting transparency and accountability across these teams. ● Manage space planning, restacks, and commercial space layouts using software. Analyze utilization data, and collaborate with stakeholders to implement efficient and compliant space solutions while managing documentation and presenting recommendations to leadership. ● Supervise teams and provide leadership on decision making, root cause analysis, inspection and audit readiness, communication, management of planning/scheduling and assignment, and drive overall improvement of productivity. ● Manage Ring, Blink, and Key facilities capital and operating budgets, reporting monthly on budget performance. Track and report key functional metrics to reduce expenses and improve effectiveness. ● Manage multiple complex projects and tasks simultaneously as well as being able to influence, and develop relationships at all organization levels. ● Establish, enhance, track, and report on metrics to allow performance improvements so that the desired outcomes are achieved to plan and in a timely manner. ● Own localized communications through newsletters, email, slack, and any other methods to proactively maintain centralized comms to cross depts. ● Office supplies/snacks inventory control and budget audit ● Event Management and on-site coordination ● Support conference/meeting room and seating navigation, coordination, and booking ● Incorporating localized cultural activities and wellness (Designing the office during seasonal changes, holidays, etc.) ● Maintaining the relationship with IT stakeholders and other vendors ● Support filtering relevant through ticketing queue & troubleshooting ● Manage/Coordinate similar scopes at other offices within the region About the team RBKS’s Workplace Experience team provides space and occupancy planning, lease management, facilities maintenance and management, workplace services operations, and PMO services across Amazon’s Global Organization. Basic Qualifications - 5+ years of Reliability Program Manager or equivalent experience - Bachelor's degree, or 2+ years of Amazon experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with computers, including MS Excel, Word and Office Preferred Qualifications - 5+ years of team management, budget responsibilities, supplier management, problem solving, and client/ customer relations experience - Experience with preventive maintenance procedures, industrial electrical, industrial controls, and industrial electronics & robotics Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $82,600/year in our lowest geographic market up to $151,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.