Workplace Manager

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KEY EXPECTED ACHIEVEMENTS
 

1. Workplace Operations & Service Delivery

Lead end-to-end workplace service delivery across all countries in the zone.Collaborate on for software delivery, inventories, device management, patching, and packagingMaintain high standards for asset management and workplace process optimization.Manage the Workplace budget and forecasting across the zone.

2. Digital Workplace & Transformation Initiatives

Drive digital workplace initiatives to enhance employee productivity and user experience.Ensure smooth adoption of workplace changes and IT projects by aligning with end-user needs.Implement automation and self-service solutions to optimize IT support and device lifecycle management.

3. Onsite Support & Service Performance Management

Oversee onsite support services, ensuring SLAs and performance metrics are met.Work closely with local IT teams to improve incident resolution, service requests, and technical support.Conduct regular service reviews to enhance operational efficiency.

4. Collaboration with Partners & Stakeholders

Manage and collaborate with third-party service providers and vendors for efficient workplace operations.Align workplace strategy with management, country teams, and zone-level leadership.Coordinate with cross-functional teams for continuous improvement and implementation of best practices.

5. Workplace Change & Project Management

Lead workplace technology projects, ensuring successful implementation and user adoption.Manage software rollouts, patching cycles, and device upgrades while minimizing disruption.Support change management initiatives by communicating and training end-users on new tools and processes.

Technical Skills Required

Exposure in workplace technologies, including:MS Digital Workplace toolsSoftware deployment & patching (SCCM, Intune or equivalent).IT Asset Management & Device Lifecycle Management.Digital workplace tools (Microsoft 365,  virtual desktops, etc.).Strong understanding of ITIL frameworks, service management, and incident resolution.Experience managing onsite support teams and vendor relationships.Proven track record in workplace transformation and change management.Ability to work flexibly across different time zones and manage cross-functional teams.

Preferred Certifications:

ITIL v4 CertificationMicrosoft Certified: Modern Desktop Administrator Associate

Availability

Flexibility to work from the office 3-4 days a week.Availability to collaborate with global teams across different time zones.