Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions. RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all. What You Will Do: The Workplace Experience Manager will report to the Regional Facilities Manager, and will be responsible for supporting the Facility department across our North American (NAM) offices. The Workplace Experience Manager will oversee the daily operations and maintenance of our Toronto office, and will provide support to other NAM offices as needed. The ideal candidate will ensure smooth operation of building systems, manage maintenance activities, supervise staff, and implement health and safety standards. This role requires strong leadership skills, exceptional organizational abilities, and a commitment to excellence and efficiency. Responsibilities include optimizing workplace experience, coordinating office services, managing vendor relationships, and continuously improving office processes to meet company expectations and industry best practices. This role is office-based from Monday to Friday. Key Responsibilities: Workplace Maintenance and Operations: • Ensure all building systems (HVAC, electrical, plumbing, fire/life safety) are fully operational, safe, and up to code, implementing preventive maintenance programs and handling repairs and upgrades. • Implement, and maintain effective workplace management policies and procedures across the NAM offices, ensuring a clean, functional, and compliant environment. Staff Coordination and Supervision • Maintain an inviting and stimulating atmosphere in the office to foster creativity and productivity. • Supervise and evaluate the maintenance and security team, promoting safety, efficiency, and continuous improvement. • Collaborate with departments to address office needs and ensure timely solutions. • Prepare and book workstations for new employees during the onboarding process and assist in organizing company events, catering, meetings, and conferences. • Act as the primary contact for workplace-related inquiries and issues. • Oversees staff interactions and promptly addresses inquiries related to workplace management. Health, Safety, and Compliance • Ensure adherence to health, safety, and environmental regulations, overseeing office infrastructure maintenance and supply inventory. • Implement safety protocols, conduct regular inspections, and address any identified hazards promptly. • Organize training sessions for workplace safety and health in compliance with local laws. • Foster a positive environment by maintaining a safe and healthy workspace for all employees. Vendor and Contract Management: • Manage relationships with vendors, service providers, and contractors to ensure high-quality, cost-effective services for workplace-related projects. • Maintain and organize contract repositories including third-party vendors. • Negotiate and oversee contracts, ensuring services meet established standards and deadlines. • Cultivate strong relationships with key suppliers and optimize costs through effective negotiations. Project Management: • Implement strategic plans for workplace upgrades, renovations, and expansions to support organizational growth. • Coordinate effectively with internal departments and stakeholders to minimize operational disruption during projects. Budget and Financial Management: • Monitor and forecast the office budget to ensure cost-effective solutions without compromising quality. • Identify opportunities for cost savings and implement initiatives to reduce operational costs. • Process invoices and prepare detailed financial reports reflecting cost and savings analyses. Administrative and Travel Management: • Oversee and manage administrative duties, including documentation management and office supply procurement. • Manage workspace allocation, seating arrangements, and reservations for meeting rooms, ensuring efficient use of resources. • Coordinate travel logistics and bookings, ensuring adherence to company policy. • Negotiate discounted hotel rates and collaborate on efficient travel arrangements, supporting IT in configuring hotel options. • Provide comprehensive assistance by compiling travel guides, researching travel options, and resolving booking issues. • Collaborate with the Global Admin team to centralize the administrative repository, initiating and exchanging ideas to drive improvements and optimize processes. Core Competencies: • Communication and collaboration – Actively communicate and collaborate within own team and beyond if the situation requires. • Problem Solving and Decision Making – Gathers, verifies, and assesses all appropriate and available information to gain an accurate understanding of situations. Considers a range of possible options, evaluating evidence and seeking advice where appropriate and ultimately making well considered, clear, timely and justifiable decisions (or recommendations). • Planning and Organising – Effective at determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems. • Innovation, Flexibility and Adaptability – Undertake tasks with a positive attitude and respond well to management and customer requests. Must be prepared to meet business goals and respond well to change. • Customer Service Orientation: Demonstrates a strong commitment to addressing employee needs and fostering a positive work environment. Demonstrates precision, teamwork, adaptability, proactivity, and strong analytical abilities. Capable of working autonomously while setting a high standard of excellence. • Understanding RLDatix – Aware of RLDatix strategies, policies, and procedures and how the organisation operates. Experience/Knowledge/Competencies You Will Need: • University/College degree in business administration / business management or relevant field is preferred. • Minimum of 5-7 years of experience in workplace management. • In-depth knowledge of workplace management procedures and basic accounting principles. • Experience in budget management and cost control. • Excellent leadership and team management skills. • Effective organization and time management skills. • Able to complete complex administrative tasks with minimal supervision. • Highly organized and able to create an organized and easy-to-follow system for others. • Independently motivated, with the ability to take on tasks and duties without immediate direction. • Able to manage multiple tasks and responsibilities simultaneously, ensuring seamless and efficient operations. • Proactively implements efficiencies and applies a problem-solving approach to job responsibilities. • Strong attention to detail. • Highly professional and confidential. • Solid skills and experience in Office 365 tools including Teams, Excel, Word and Power Point. • Strong spoken and written English skills. RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.