Job ID 29335 **Workplace Service Management Specialist** Regular Newark - DE, United States of America (https://www.google.com/maps/place/Newark - DE,United States of America) My candidate profile **Important EEO information related to opening in the US** Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. Click on the links to read the "Know Your Rights" poster (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\_EEOC\_KnowYourRights.pdf) **.** We will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please read the "Pay Transparency Nondiscrimination Provision" poster (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) **.** Syensqo is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to humanresources.na-us@syensqo.com (humanresources.na-us@solvay.com) and let us know the nature of your request and your contact information. Read more Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come. **_Job overview and responsibilities_** Join us at Syensqo, where our IT team is gearing up to enhance its capabilities. We play a crucial role in the group's transformation—accelerating growth, reshaping progress, and creating sustainable shared value. IT team is making operational adjustments to supercharge value across the entire organization. Here at Syensqo, we're one strong team! Our commitment to accountability drives us as we work hard to deliver value for our customers and stakeholders. In our dynamic and collaborative work environment, we add a touch of enjoyment while staying true to our motto: reinvent progress. Come be part of our transformation journey and contribute to the change as a future team member. Syensqo is seeking an Employee Portal Techno Specialist with expertise in EUEM and a proven track record in designing user-centric solutions, including employee portals. This role is crucial for optimizing the digital experience for all users within the organization, leveraging real-time analytics, employee sentiment data, and automated remediation to proactively address IT issues. The successful candidate will be passionate about using technology to enhance the day-to-day experiences of our users, focusing on delivering seamless, intuitive, and empowering digital environments **Key Responsibilities:** 1. Develop and implement a comprehensive EUEM strategy, focusing on optimizing the digital experience for all users within the organization. 2. Lead the design and development of a customized employee portal, ensuring it meets the specific needs and preferences of our users, enhancing their productivity and satisfaction. 3. Utilize real-time analytics, employee sentiment data, and automated remediation to proactively identify and resolve IT issues, improving the end-user computing experience. 4. Collaborate with other stakeholders and vendors to integrate EUEM principles into our technology solutions, ensuring a cohesive and user-friendly digital environment. 5. Stay abreast of the latest trends and technologies in EUEM, UX design, and digital workplace solutions, integrating innovative practices to keep our organization at the cutting edge. **_Education and experience_** + Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Psychology, or a related field. + Minimum of 5 years of experience in user experience design and research, with a strong emphasis on End User Experience Management (EUEM) and digital workplace solutions. + Demonstrated experience in designing and implementing employee portals or similar web-based platforms, with a portfolio showcasing successful projects. + Expertise in leveraging real-time analytics, employee sentiment data, and automated remediation to proactively improve the digital experience. + Strong analytical, problem-solving, and design thinking skills, with a user-centered approach to technology solutions. + Excellent leadership, communication, and collaboration skills, with experience leading cross-functional teams and projects. **_Skills and behavioral competencies_** + Result orientation, influence & impact + Empowerment & accountability + Team spirit, building relationships, collective accountability + Strong leadership capability, executing as appropriate in the areas of responsibility + Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others **_Language skills_** English **_What’s in it for the candidate_** + Be part of and contribute to a once-in-a-lifetime change journey + Join a dynamic team that is going to tackle big bets + Have fun and work at a high pace About us + Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity. + At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.