Description - Internal

 

User Support Technician - HMRC Workplace Services

East Kilbride, Glasgow, Scotland

Are you Customer Obsessed? Can you work passionately and collaboratively within a team of like-minded Customer Service focused engineers? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide on-site IT services for our HMRC customer in East Kilbride. This is your world and your opportunity to transform it for the better.

Your Role

We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account.   Your role will primarily involve delivering face to face IT support to users at an Connect IT Bar within the HMRC Regional Centre in East Kilbride. You will be working alongside other IT technicians on site providing user support at a Connect IT Bar, support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals, and support for AV setup within meeting rooms and completion of regular checks to confirm meeting rooms are fully operational.

You will also be responsible for the management and delivery of local moves and changes on site., development of key relationships with end user HMRC staff in various business areas, support to relevant Fujitsu (and sometimes HMRC) third parties as well as feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise.

KEY TECHNICAL SKILLS/EXPERIENCE

Windows 8.1 / 10 MS Office / Office 365 Support for general PC/Laptop Hardware + Surface Pro devices Flexibility – about hours worked (within contractual requirements) to meet SLAs. To be able to travel (within a defined geography) to cover home workers and assist at other sites if necessary Great Problem-solving skills Customer focused – a positive ‘can do’ attitude and high orientation to customer satisfaction Self-motivated – willingness to get on with the job – a self-starter who does not need constant supervision Team player – good team working skills Fantastic personal organisation

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+.

We are people-centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work that suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

 

#LifeatFujitsu #SupportTechnician

Qualifications - Internal