Join our dynamic team to innovate and refine technology solutions impacting the core of our business services.

As a Technology Support Lead in Global Technology within Corporate Workplace Services, you will lead teams dedicated to delivering and maintaining high-performing workplace and infrastructure services. You will ensure operational stability, availability, and performance of production services, focusing on client experience and seamless business operations. In this role, you will use your critical thinking and leadership skills to oversee day-to-day system maintenance, troubleshoot and resolve issues, and drive continuous improvement. You will collaborate with stakeholders across the firm, ensuring clear communication and effective incident management.

Job responsibilities

Lead teams of technologists that provide end-to-end workplace and infrastructure service delivery for the successful business operations of the firm Execute policies and procedures that focus on client experience and ensure operational stability and availability Analyze business requirements and assess business technology risks Communicate professionally at all levels demonstrating clear verbal and written capabilities Successfully execute workflow and team management including prioritization. Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure   Required Qualifications, Capabilities, and Skills Five years of experience leading and managing teams of employees and contractors Proven ability to deliver operational stability and client-focused technology solutions Strong analytical and problem-solving skills Excellent verbal and written communication abilities Experience in incident, problem, and change management Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment Preferred Qualifications, Capabilities, and Skills Experience with workplace technology and infrastructure services in a large enterprise environment Familiarity with standard observability and monitoring tools Advanced knowledge of IT service management frameworks Strong stakeholder management and collaboration skills