At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description
The Workplace Technologies Google Chromebox Coordinator is responsible for managing our global footprint of Video Conferencing hardware (Chromeboxes). The Coordinator will project manage a multi-year effort to upgrade all Chromeboxes globally with new hardware, including inventory, asset tracking, installations, and support. In addition, they will be responsible for support of rooms that experience issues, both by proactively monitoring Chromebox outage alerts, and by responding to tickets when users report problems. They will be responsible for deploying resources to repair issues, tracking all incidents via our ticketing system, and reporting metrics. The ideal candidate will have experience managing projects, be aware of the latest Chromebox technologies, know how to provision and install Chromeboxes, and be able to troubleshoot and respond to all issues quickly.
Scope of Responsibilities / Expectations:
Actively monitor Chromebox outage alerts in the Google Admin console and deploy global resources to proactively repair issues
Personally support Chromebox hardware outages at on-site location (Krakow)
Respond to tickets when users report problems with Chromeboxes via our ticketing tool
Respond to all tickets in a timely and efficient manner
Troubleshoot technical issues related to all AV hardware installed
Document all resolutions to tickets in a clear and concise manner
Manage the ticket lifecycle from intake to closure
Report on ticket metrics, including average response time and resolution time
Coordinate a multi-year effort to upgrade all Chromeboxes globally with new hardware
Track inventory and asset management of all AV hardware, including Chromeboxes, deployed at each location
Work with facilities to hire local AV vendors to do installations and maintenance of Chromeboxes.
Stay up-to-date on the latest Chromebox technologies.
Know how to provision and install Chromeboxes.
Be able to troubleshoot and respond to all Chromebox issues quickly.
Work closely with other members of the Workplace team to resolve complex issues
Be able to work onsite to provide on call support and perform routine checks of the meeting room equipment.
A thorough understanding of device administration is a plus
Be familiar with Google Meet hardware and software
Remotely update software/firmware in the administration console
Collaborate with onsite IT and Facility resources to resolve issues in a timely manner.
Knowledge of working with audio video conferencing equipment
Desired Background/Knowledge/Skills
Bachelor's degree in Computer Science, Computer Engineering, or a related field.
2+ years of experience in a helpdesk or technical support role.
Strong understanding of Google Workspace, including Chromeboxes.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Ability to work under pressure and meet deadlines.
Basic Requirements
Bachelor's degree in Computer Science, Computer Engineering, or a related field.
2+ years of experience in a helpdesk or technical support role.
Familiarity with video conferencing hardware, such as Google Chromeboxes, Microsoft TeamsRooms, or other similar platform
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Ability to work under pressure and meet deadlines.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNoCompanyMotorola Solutions Systems Polska Sp.z.o.o
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.