Responsibilities include but are not limited to: Design, analyze, evaluate, and implement end user computing solutions that may be multi-faceted and complex in nature. Build & Deploy solutions with focus on end-user experience and information security controls. Handle Workplace Technology engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements. Operate as the Subject Matter Expert (SME) for dedicated projects. Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from support teams providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs. Participate in cross-functional projects in support of end-user productivity and end-user computing security. Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity. Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document/update existing documents/KB articles as necessary. Participate in standardization efforts to ensure support and deployment teams can take advantage of repeatable processes to support the environment. Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates. Participate in knowledge transfer with members within the team to elevate End User Services colleagues skillset and with support teams for cross-functional training on projects. Work on continued improvement and automation opportunities on IT Infrastructure internal processes. Update any solution designs, technical documents, and diagrams of Client Systems Engineers systems for assigned projects. Follow and enforce all hardware and software standards for endpoints. Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations. Handle vendor engagements. Other duties as directed by Management.