Our client is seeking a highly experienced Senior Program Manager to oversee the transition and transformation of a global service desk operations and end-user support managed services agreement. The ideal candidate will have extensive experience in managing complex transitions that require significant change management, including frequent executive updates. This role requires a strategic thinker with a proven track record in driving a global service desk transition and transformation. **Job Title: Senior Program Manager** **Location:** Remote, ideally resides in Illinois, Wisconsin, or Minnesota **Pay Range:** $75-95/hour depending on experience This role is open to W2 or C2C **What’s the Job?** + Lead and manage the end-to-end transition and transformation of managed global service desk operations, focusing on end user support and field support services, in addition to application support + Develop and implement comprehensive project plans, including timelines, resources, and milestones, to ensure successful project delivery. + Identify and mitigate project risks, ensuring that all deliverables meet quality standards and are completed on time and within budget. + Provide regular project status updates to senior management and stakeholders, ensuring clear communication and transparency throughout the project lifecycle. + Lead daily and weekly governance and steering committee meetings + Liaison between the current vendor, new vendor and client + Ensure compliance with industry standards and best practices in service desk operations and project management. + Use of the established PMO standards to manage projects + Collaborate with the end user experience team to deliver the highest quality end user experience + Partner with the communications team to create end user change management plan to ensure seamless transition for end users **What’s Needed?** + 15+ years of experience in a lead or senior program role with at least 5 years of global experience. + Proven experience in managing global service desk transitions and transformations, specifically transitioning from current vendors to new vendors. + Experience with global operations and process improvement + Strong knowledge of end user support services, including laptops, telephony, Microsoft 365, and other end user services. + Excellent project management skills, with a track record of delivering complex projects on time and within budget. + Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels. Bachelor’s degree in information technology, Computer Science, Business, or a related field. Advanced certifications such as PMP (Project Management Professional) are preferred. + **Preferred Qualifications** + Experience in services methodology, networking, infrastructure, end-user computing, Office 365, operations, and remote workspaces. + Experience in working with global teams and managing projects across multiple regions. **What’s in it for me?** + Benefits (health, vision, dental, 401K) + PTO dependent upon the state you live in + Flexible work arrangement, primarily remote position + Exposure to high level stakeholders/global initiative If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.