Req ID 72878 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.

  

The department looks after global ZF Aftermarket Passenger Car activities towards workshop engagement (Loyalty Program, Training, workshop visits and technical support).

 

Requirements:

Manage projects to design & deploy global Network & Workshop concepts with the ambition to support the strategic business goals of Division B;

Further enhance existing and develop new workshop concepts and specific modules to expand market reach and enable additional pull effect;

Prepare workshop concepts for international roll-out, define guidelines and KPIs to support a successful deployment of the concepts;

Market observation of global offers for service workshop concepts among all relevant market players (distributors, parts supplier, associations etc.);

Define preconditions & requirements for including industry partners;

Prepare framework conditions and rules to ensure deployment of consistent brand & customer experience across all members in all regions;

Define setup, resources and budget plan to implement and execute concept and great corresponding BC;

Define a global roll out plan in cooperation with regions & BLs and global Marketing.

 

Profile:

Strong experience and thought leadership in IWS network or loyalty programs;

Customer-centric attitude based on outside-in perspective and strong knowledge of market and customers, especially workshops / fleets;

Workshop concept / network management experience (directly with workshops, or from a distributor, fleet or insurance perspective);

High influencing and impacting skills & ability to manage IWS & Network teams and concepts

 

We offer:

An employment contract in a stable, global company;

Hybrid or remote system work and flexible working hours;

Possibility of participation in private medical care and life insurance;

Annual bonus, cafeteria system;

Very good working atmosphere;

Working in an international team

 

 

Be part of our ZF team as Workshop Strategy & Concept Development Expert and apply now!

Contact

Izabela Mazurkiewicz - Biçen