JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workspace Experience Enabler

Work Dynamics

What this job involves:

Overall Role

This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do.

The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

Transforming to the Workplace Team of the future

Commitment to deliver the best level of service every time through obsessive level of attention detail

Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs

Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace

Operations Management

Functional operational control to deliver excellence every time

Implement service tasks, procedures and policies and measure performance

Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered

Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Provide comprehensive workplace management for the office premises

Implement and manage the change control process

Resolve user's complaints and concerns with solutions and follow up

Be able to resolve problems or improve operations

Implementation of service task, procedures and policies

Prepare risk assessments for self-delivery

Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations

Report building incident following with set escalation channels with measures and solutions

Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management

Coordinate, manage and oversee vendors to perform a wide range of workplace-related services

Ensure service deliverables meet SLAs and KPIs

Work with all related parties on timely delivery of all services

Ensuring up to date information on Client’s Property Services SharePoint

When necessary raise risks to Workplace Experience Site Lead for further investigation

Continuous Improvement implementation

Cost saving mind-set that drives value for service as every level

Conduct data analysis report when necessary

Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations

Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs

Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace

Sound like you? To apply you need to have:

Ideal Experience

Excellent verbal and written communication skills

A minimum of 3 years in the facility management industry/hospitality industry

An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.

Other Personal Characteristics

Detail focused and proactive in nature

Self-motivated

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.