JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

DUTIES & RESPONSIBILITIES

Experience Enabler

Make daily ‘rounds’ and engage with employeesNudge and educate employee behaviour and share ideas to improve working environmentLiaise and collaborate with Workplace Delivery and Technical team for issues resolutionEnsure seamless consistent level of service is provided at every user touch point.Communicate scheduled activities including  Preventative  Maintenance, Planned Cleaning to LOB’sEnsure that the meeting rooms/social spaces are in ‘ready-to-use’ condition and office equipment is in good working conditionResponsible to consolidate and respond to all feedback responses and Work OrdersCollect and process utilization data for Social spacesActs as basic “counsel” regarding space needs/options as per Workplace StandardsSupport with monthly workspace events.

Client/Stakeholder Management (in support of the Workspace Lead)

Pro-actively develop and manage Client relationships ensuring that expected service levels are achievedDeliver an exceptional quality of service to the Client, and comply with all requirements of the Client to meet or exceed Key Performance IndicatorsActively recover feedback from the end userThrough the service level agreement (SLA), the team is guided with the proper metrics in closing occupants’ issues and concerns

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skillsAn added benefit would be a Bachelor’s degree in hospitality, building, business or other related field; however, this is not a must.Fluent in English and Proficiency with Microsoft OfficeMust be customer focused and be proactive in establishing customer relationshipsProven ability to function effectively as part of a teamAbility to effectively communicate and interact with all levels of people

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters daily

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levelsSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

REPORTING TO

Workspace Experience Enabler – Team Lead

Workplace City Lead

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.